Contact Centre Consultant

Belgravia Health and Leisure Group Pty Ltd; Newcastle; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free Gym membership

Discounted Golf memberships

Discounted caravan and camping

Great starting rate

Be part of a dynamic and growing team

Fun work culture

Job summary

Belgravia Health and Leisure Group Pty Ltd is seeking flexible Contact Centre Consultants in NSW to deliver outstanding customer service across phone, email, social media and SMS. You’ll respond to customer needs, meet service standards and build positive relationships to enhance the customer experience.

No experience is required as full training is provided; we offer weekday and weekend shifts with flexible arrangements and a supportive team culture.

Qualifications

• Customer service and administration experience preferred.
• Attention to detail and problem-solving skills required.
• Strong communication skills and reliability.

Responsibilities

• Handle customer communications via phone, email, social platforms and SMS.
• Provide excellent customer service by addressing customer needs.
• Maintain service quality to meet agreed standards.
• Build positive relationships to enhance customer experience.

Skills

Can-do attitude

Attention to detail

Excellent telephone manner

Team player

Fast learner

Good computer skills

Positive and energetic

Job description

Contact Centre Consultant

NSW, Newcastle and the Hunter Region

• Want to build a career?
• Looking for flexibility to fit in with your lifestyle?
• Keen to access some great perks and benefits along the way

Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.

The Role

We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service.
Here are some things you’ll be doing:

• Customer communication through phone, email, social platforms and SMS
• Provide excellent customer service, by responding to customer's needs
• Ensure the quality of service meets agreed customer service standards
• Develop positive relationships with customers to provide the best customer experience

We are looking for part-time team members who are available and flexible to work on weekdays and weekends. Flexible working arrangements will be available.

No experience required, all training provided.

About you

• A can-do attitude
• Shows attention to detail
• Great telephone manner
• Team player
• Fast learner
• Good computer skills
• Positive, friendly, helpful and energetic

Requirements

• Customer service and administration experience
• High resilience to pressure
• Attention to detail
• Good ability to problem solve and can multitask efficiently
• Current Police Check
• Working with Children Check
• Current First Aid & CPR Certificate

Benefits

• Free Gym membership
• Discounted Golf memberships
• Discounted caravan and camping benefits
• Great starting rate
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed
• Plus, many more staff benefits

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These include:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We’re happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail]

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement

Contact: Ashlea Grogan

Email: [e-mail]