Contact Centre Consultant

Belgravia Health and Leisure Group Pty Ltd; Canning; On-site; AUD 50,000 - 60,000; Part time

Benefits offered by this job

Free Gym membership

Discounted Golf memberships

Discounted caravan and camping

Dynamic work culture

Team support

Job summary

Belgravia Health & Fitness is seeking passionate part-time Contact Centre Consultants to join their customer care team in Bentley. If you are flexible and eager to deliver exceptional customer service, this role offers the chance to build your career while enjoying fantastic perks like free gym memberships and discounts.

You will be responsible for customer communication via phone, email, and social platforms.

Qualifications

• Must have high resilience to pressure.
• Current Police Check and Working with Children Check required.
• Current First Aid & CPR Certificate is necessary.

Responsibilities

• Communicate with customers through phone, email, and SMS.
• Respond to customer's needs with excellent service.
• Develop positive relationships to enhance customer experience.

Skills

Customer service experience

Attention to detail

Problem-solving

Good computer skills

Team player

Job description

Contact Centre Consultant

WA, Genesis Fitness Health Contact Centre - Bentley 6102

• Want to build a career?
• Looking for flexibility to fit in with your lifestyle?
• Keen to access some great perks and benefits along the way

Belgravia Health & Fitness’ customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.

The Role

We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service. Here are some things you’ll be doing:

• Customer communication through phone, email, social platforms and SMS
• Provide excellent customer service, by responding to customer's needs
• Ensure the quality of service meets agreed customer service standards
• Develop positive relationships with customers to provide the best customer experience

We are looking for part-time team members who are available and flexible to work on weekdays and weekends.

No experience required, all training provided.

About you

• A can-do attitude
• Shows attention to detail
• Great telephone manner
• Team player
• Fast learner
• Good computer skills
• Positive, friendly, helpful and energetic

Requirements

• Customer service and administration experience
• High resilience to pressure
• Attention to detail
• Good ability to problem solve and can multitask efficiently
• Current Police Check
• Working with Children Check
• Current First Aid & CPR Certificate

Benefits

• Free Gym membership
• Discounted Golf memberships
• Discounted caravan and camping benefits
• Great starting rate
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed
• Plus, many more staff benefits

If you have any questions or require further information please contact

Ashlea Grogan

[e-mail]

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail]

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement