Research Account Manager – Auto + Tech + CX & more!

Resources Group; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work (WFH + in-office)

Birthday leave

Paid parental leave

Volunteer days

Team social events

Bonus program

Job summary

Resources Group in Sydney seeks an experienced Research Account Manager to lead multi-market client engagements, blending quantitative and qualitative methods to uncover actionable insights. You will design research programs, extract commercial stories from data, present findings compellingly, and grow existing relationships, with 4+ years in a commercial research agency.

This role offers a growth-focused environment, supportive mentorship, flexible working arrangements, and opportunities to

Qualifications

• 4+ years in a commercial research agency.
• Strong quantitative skillset essential; qualitative experience a plus.
• Analytical and strategic thinker who loves solving complex problems.
• Experience with stats packages like Q or SPSS.
• Confident communicator with a natural flair for client relationship management.
• Knowledgeable about the Australian business environment and its current market trends.

Responsibilities

• Build strong, consultative relationships with key clients to understand their business and industry landscape.
• Design and deliver tailored research solutions combining both quant and qual approaches.
• Develop compelling surveys, analyze quantitative data sets, and distill key insights.
• Conduct qualitative research, such as in-depth interviews (IDIs), to enrich your understanding.
• Transform data into clear, influential insights and present these in engaging formats.
• Identify opportunities for further engagement and growth with existing clients.
• Contribute to thought leadership and support the creation of impactful content.

Skills

Quantitative Research

Qualitative Research

Data storytelling

Client relationship management

SPSS

Statistical analysis

Consultative selling

Education

Bachelor's degree in a related field

Tools

Q

SPSS

Job description

Fuel Business Growth with Game-Changing Consumer Insights & Data Strategies

Step into a dynamic role at a leading Market Research Consultancy renowned for delivering powerful consumer insights and data-driven strategies to some of the most recognizable brands locally and globally. Join a team that excels in B2B, B2C, CX, Brand, Thought Leadership, and sectors such as Automotive, Technology, Financial Services, and Healthcare.

With an impressive track record of scaling research internationally, you’ll have the chance to work on multi-market projects and make an impact on brands across continents.

Your Role: Creating Strategies that Make a Difference

As a Research Account Manager, you’ll help manage key client relationships, act as a trusted advisor, and work to understand the deeper business challenges and opportunities your clients face. You’ll design innovative, multidisciplinary research programs across quantitative and qualitative methodologies, extract commercial stories from complex data, and shape strategic recommendations that drive change.

Key Responsibilities:

• Build strong, consultative relationships with key clients to understand their business and industry landscape.
• Design and deliver tailored research solutions combining both quant and qual approaches.
• Develop compelling surveys, analyze quantitative data sets, and distill key insights.
• Conduct qualitative research, such as in-depth interviews (IDIs), to enrich your understanding.
• Transform data into clear, influential insights and present these in engaging formats.
• Identify opportunities for further engagement and growth with existing clients.
• Contribute to thought leadership and support the creation of impactful content.

What You’ll Gain: An Environment Focused on Growth & Collaboration

• Career Growth: Structured training and development programs, mentorship, and opportunities to advance your career within a supportive environment.
• Vibrant Culture: Be part of a welcoming, collaborative team with a low staff turnover and high engagement.
• Work-Life Balance: Flexible working arrangements (WFH and in-office) and an extra day of paid leave for your birthday.
• Competitive Compensation: Structured bonus scheme that rewards performance.
• Additional Benefits: Paid parental leave, volunteer days, and regular team social events.

Who You Are:

You’re an experienced Insights Consultant with a passion for uncovering the ‘why’ behind the ‘what’ and a knack for telling compelling data stories. With a strong toolkit in quantitative research and an appetite to expand your skills across qual, you’re ready to immerse yourself in a new challenge.

Key Attributes:

• C4+ years experience in a commercial research agency.
• Strong quantitative skillset is essential; qualitative experience is a plus.
• Analytical and strategic thinker who loves solving complex problems.
• Experience with stats packages like Q or SPSS
• Confident communicator with a natural flair for client relationship management.
• Knowledgeable about the Australian business environment and its current market trends.