Consumer Engagement Coordinator

Footprints Community Ltd; Brisbane; On-site; AUD 115,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Birthday leave

End-of-year shutdown leave

Novated leasing

Employee Assistance Program

Job summary

Footprints Community Ltd in Fortitude Valley, QLD, Australia seeks a Consumer Engagement Coordinator to lead consumer governance, embedding trauma-informed co-design across services. You will manage CAB and QCAB, ensure alignment with aged care and mental health standards, and prepare reports for Executive Management and the Board.

The role is full-time under SCHADS Award Level 6, with a salary range of $115,339–$120,437 plus super and salary packaging up to $15,900.

Qualifications

• Tertiary qualification in Human Services, Community Development, Social Sciences or equivalent.
• Experience in consumer, carer or lived experience engagement within community services.
• Experience coordinating consumer advisory structures (CAB/QCAB).
• Knowledge of aged care and mental health quality standards.
• Strong communication and relationship-building with diverse stakeholders.

Responsibilities

• Embed inclusive, trauma-informed co-design practices across programs.
• Coordinate CAB and QCAB governance, meeting schedules and reporting.
• Monitor alignment with Aged Care Act 2024 and quality standards.
• Analyse consumer feedback and prepare high-level executive reports.
• Provide guidance to build staff capability in participation and co-design.

Skills

Consumer engagement

Governance coordination

Regulatory compliance

Quality reporting

Stakeholder management

Education

Human Services

Job description

Footprints Community Ltd – Fortitude Valley QLD

Footprints is a leading not for profit organisation supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.

About the opportunity

Reporting to the General Manager - Compliance and Reporting, the Consumer Engagement Coordinator provides organisation-wide leadership and coordination of Footprints' approach to consumer, carer, and kin engagement. In this pivotal role, you will ensure the principles of our Consumer, Carer and Kin Engagement Framework are deeply embedded across our services. You will oversee consumer governance structures-including the Consumer Advisory Body (CAB) and Quality Care Advisory Body (QCAB)-ensuring the voices of people with lived experience inform service design, governance, regulatory compliance, and continuous improvement.

This is a full-time, permanent position classified under the SCHADS Award at Level 6. The salary range is $115,339 - $120,437depending on skills and experience, plus superannuation and salary packaging benefits of up to $15,900 to increase your take-home pay.

About you

You will bring previous experience in a similar role, being able to confidently bring:

• Consumer & Lived Experience Engagement: Embed inclusive, trauma-informed, and culturally safe co-design practices across Ageing Well and Mental Health & Wellbeing programs.
• Governance & Advisory Bodies: Coordinate the administration, meeting schedules, reporting, and action tracking for the Consumer Advisory Body (CAB) and Quality Care Advisory Body (QCAB).
• Regulatory Compliance: Monitor and ensure alignment with the Aged Care Act 2024, Strengthened Aged Care Quality Standards, and mental health standards.
• Quality Improvement & Reporting: Maintain an engagement register, analyse consumer feedback, and prepare high-level reports for Executive Management and the Board.
• Capability Building: Provide expert guidance, tools, and training to build staff and leadership capability in consumer participation and co-design.

You will need

• Tertiary qualification in Human Services, Community Development, Social Sciences, Public Health, Mental Health, Aged Care, or equivalent professional experience.
• Demonstrated track record in consumer, carer, or lived experience engagement, co-design, and facilitation within community services, mental health, or aged care.
• Experience coordinating consumer advisory structures or reference groups, along with a strong working knowledge of aged care and mental health quality standards.
• Exceptional communication skills with a proven ability to build authentic relationships with diverse stakeholders and people with lived experience.
• Current Australian Class C Driver Licence and an NDIS Worker Screening Check (or current Yellow/Blue Card).
• Direct experience coordinating aged care consumer advisory bodies (CAB / QCAB).
• Background in community-managed mental health or working alongside peer workers and consumer advocates.
• Experience supporting regulatory audits, accreditation, or board reporting.

What we offer

• Salary packaging up to $18,550 to reduce your taxable income and increase your take-home pay.
• An additional day of birthday leave each year.
• Gifted leave during part of the end-of-year shutdown period, subject to organisational arrangements.
• Access to novated leasing for an eligible new or used vehicle and associated running costs.
• Confidential support through our Employee Assistance Program.

Contact

For further information, please contact Janine at *******@footprintscommunity.org.au.

Applications close 20/11/2026. Applications may be reviewed as they are received, and Footprints may commence the selection process before the advertised closing date.

To learn more about Footprints, please visit our website: https://footprintscommunity.org.au/work-with-us

Equal opportunity

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.