Consulting Manager

Fujitsu Careers; South Canberra; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible work

AWEI Gold Employer status

Rainbow Tick certification

Be Completely You

Job summary

Fujitsu Australia is seeking an experienced Consulting Manager to lead the delivery of managed services and build a high-performing team in Canberra. You will oversee day-to-day consulting and engineering resources, ensure contractual commitments are met, and foster strong client relationships to drive service excellence.

You will partner with delivery, operations and account teams to optimise resources, identify growth opportunities, and manage budgets and reporting to senior leadership.

Qualifications

• Proven people leadership experience, including performance management and mentoring.
• Strong understanding of service delivery management within ongoing engagements.
• Excellent stakeholder engagement, communication, and influencing abilities.
• Experience managing budgets, forecasts, and financial performance.
• Understanding of project governance, operational processes and service management principles.
• Ability to balance customer outcomes with commercial and operational requirements.

Responsibilities

• Act as the primary point of contact for assigned engagements and ensure contractual obligations are delivered to high standards.
• Lead, coach and manage team members across multiple client accounts and conduct performance reviews.
• Prepare regular performance reports, forecasts, and variance analyses for leadership.

Skills

People leadership

Service delivery management

Stakeholder management

Budgeting & forecasting

Governance & processes

Relationship building

Education

Tertiary qualification or progress toward degree

Job description

Location Flexibility: Primary Location Only

Posting Start Date: 8/19/26

We Are Fujitsu

About the Role

We are seeking an experienced Consulting Manager to lead the delivery of high-quality, cost-effective managed services while developing and supporting a high-performing team. In this role, you will be responsible for the day-to-day leadership of consulting and engineering resources, ensuring contractual commitments are delivered to the highest standards, fostering strong client relationships, and driving operational excellence. As a key point of contact for assigned clients, you will work closely with delivery, engineering, operations, and account teams to enhance service outcomes, optimise resource utilisation, and identify opportunities for business growth.

Key Responsibilities

Service Delivery & Client Management

• Act as the primary point of contact for assigned service-based engagements.
• Ensure all contractual obligations are delivered efficiently and to the highest standards.
• Manage the day-to-day delivery of support and consulting services in accordance with contracted terms.
• Build and maintain strong relationships with clients, delivery teams, contractors, suppliers, engineering teams, and field services groups.
• Support the transition of projects from delivery teams into ongoing operational support environments.
• Drive continuous improvement initiatives to ensure services align with best practice standards for quality, cost, and customer satisfaction.
• Lead, coach, and manage team members across multiple client accounts.
• Conduct performance management, development planning, and skills enhancement activities in partnership with People & Culture.
• Support recruitment, onboarding, training, and retention initiatives.
• Foster an inclusive, collaborative, and high-performing team culture.
• Allocate resources across client engagements to ensure optimal service delivery outcomes.
• Contribute to workforce planning and service delivery strategies alongside senior leadership.
• Manage budgets, monitor expenditure, and approve costs in accordance with Fujitsu delegation frameworks.
• Prepare regular performance reports, forecasts, variance analyses, and recommendations.

Business Development

• Partner with Account Executives to identify growth opportunities within existing accounts.
• Support the pursuit of new business opportunities and contribute to account expansion activities.

About You

To be successful in this role, you will bring:

Essential Experience & Skills

• Demonstrated people leadership experience, including performance management, mentoring, and team development.
• Strong understanding of service delivery management within ongoing customer engagements.
• Excellent stakeholder engagement and relationship management skills.Strong communication, negotiation, and influencing abilities.
• Experience managing budgets, forecasts, and financial performance.
• Understanding of project governance, operational processes and service management principles.
• Ability to balance customer outcomes with commercial and operational requirements.

Preferred Experience

• Experience within managed services, consulting, systems integration, or technology services environments.
• Exposure to government or highly regulated customer environments.
• Experience supporting account growth and identifying new business opportunities.

Qualifications & Security Requirements

• Relevant tertiary qualifications, or currently working towards completion.
• Minimum 3 years' experience in a people management role or managing delivery teams supporting ongoing service-based engagements.
• AGSVA NV1 Security Clearance (minimum requirement).

Highly Desirable

• AGSVA NV2 Security Clearance.

Why Fujitsu?

• We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
• We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs, flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact [e-mail] for a copy of our Frequently Asked Questions to assist with the recruitment journey.

For Security Cleared Roles - PLEASE NOTE

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Search Firm Representatives - PLEASE READ

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.