Consultant, Product Insights

NAB; Melbourne; Sur place; AUD 110 000 - 170 000; Plein temps

Résumé du poste

NAB in Melbourne is seeking a Consultant, Product Insights within the Home Ownership team. You will turn portfolio, pricing, and customer data into actionable insights to influence acquisition, retention and portfolio decisions.

Working with Product, Pricing, Finance, Distribution and Data teams, you’ll translate complex information into recommendations that support growth, profitability and customer outcomes.

Qualifications

• Advanced Excel skills with SQL experience preferred; Python experience will be highly regarded.
• Experience in analytics, insights, portfolio performance, product, pricing or commercial roles within a complex environment.
• Strong commercial acumen connecting customer outcomes, portfolio performance and business objectives.

Responsabilités

• Analyse portfolio, pricing, customer and performance data to identify opportunities, risks and trends.
• Translate complex business questions into structured analysis and actionable recommendations.
• Develop executive-ready insights, presentations and decision-support materials for senior stakeholders.
• Support acquisition, retention and portfolio performance strategies through data-driven recommendations.
• Assess the commercial viability and performance of initiatives, products and pricing outcomes.
• Monitor portfolio performance and provide insights on growth, profitability, customer behaviour and market activity.
• Partner with Product, Pricing, Finance, Distribution and Data teams to solve complex business challenges.
• Contribute to P&L performance analysis and reporting activities across the Home Ownership portfolio.
• Identify and communicate risks, assumptions, data limitations and dependencies that may impact business decisions.
• Support ongoing enhancement of reporting, insight generation and analytical capabilities.
• Drive continuous improvement initiatives to improve efficiency, data quality and insight delivery.
• Contribute to strategic initiatives and portfolio reviews across the Home Ownership business.

Connaissances

Advanced Excel

SQL

Python

Formation

Tertiary qualification in Finance, Economics, Business, Engineering, Data Analytics or related

Description du poste

• Turn complex portfolio, pricing and customer data into clear commercial insights and recommendations
• Partner with Product, Pricing, Finance and Distribution teams to influence Home Ownership strategy and performance
• Identify growth opportunities, portfolio risks and customer trends that support better business outcomes

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Consultant, Product Insights within the Home Ownership team, you'll play an important role in helping shape acquisition, retention and portfolio decisions through data-driven insights and commercial analysis. Working closely with Product, Pricing, Finance, Distribution and Data teams, you'll analyse portfolio performance, identify emerging opportunities and risks, and translate complex information into actionable recommendations that support growth, profitability and customer outcomes. You'll help drive informed decision-making across the Home Ownership portfolio while building trusted partnerships with key stakeholders.

Each day, you'll go above and beyond to:

• Analyse portfolio, pricing, customer and performance data to identify opportunities, risks and emerging trends
• Translate complex business questions into structured analysis and actionable recommendations
• Develop executive-ready insights, presentations and decision-support materials for senior stakeholders
• Support acquisition, retention and portfolio performance strategies through data-driven recommendations
• Assess the commercial viability and performance of initiatives, products and pricing outcomes
• Monitor portfolio performance and provide insights on growth, profitability, customer behaviour and market activity
• Partner with Product, Pricing, Finance, Distribution and Data teams to solve complex business challenges
• Contribute to P&L performance analysis and reporting activities across the Home Ownership portfolio
• Identify and communicate risks, assumptions, data limitations and dependencies that may impact business decisions
• Support the ongoing enhancement of reporting, insight generation and analytical capabilities
• Drive continuous improvement initiatives to improve efficiency, data quality and insight delivery
• Contribute to strategic initiatives and portfolio reviews across the Home Ownership business

We're looking for the best and brightest to deliver the best for our customers. You'll need:

• Advanced Excel skills, with SQL experience preferred; Python experience will be highly regarded
• Experience in analytics, insights, portfolio performance, product, pricing or commercial roles within a complex environment
• Strong commercial acumen with the ability to connect customer outcomes, portfolio performance and business objectives
• Advanced analytical and problem-solving skills with the ability to derive meaningful insights from complex data sets
• Experience translating data and analysis into clear recommendations that influence business decisions
• Strong stakeholder engagement and relationship management skills, with the ability to influence across multiple teams
• Excellent written and verbal communication skills, including the ability to present insights to senior stakeholders
• Strong attention to detail and commitment to delivering accurate, high-quality work
• Experience managing multiple priorities and delivering outcomes within tight timeframes
• A continuous improvement mindset and a proactive approach to identifying opportunities and efficiencies
• Exposure to lending, home ownership, portfolio management, pricing or product performance environments will be highly regarded
• Tertiary qualification in Finance, Economics, Business, Engineering, Data Analytics or a related discipline preferred

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.