Construction Customer Care Specialist - Flexible Hours

Clarendon Homes; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Gym discounts

Health insurance

Nutrition & fitness check-ins

Retail discounts

Home build savings

CPG Academy

Generous leave

Wellbeing support

Job summary

Campbell Property Group (CPG) is expanding and seeking an experienced Construction Customer Service Consultant to join the Clarendon Homes team in Norwest. You will manage the customer journey from contract to handover, guiding homeowners through construction milestones and coordinating with site managers, drafting, estimating, permits, and external stakeholders to ensure an exceptional experience.

You will maintain proactive communication, resolve issues, and ensure timely updates while

Qualifications

• 2 years in customer service or equivalent role
• Experience with complaint resolution
• Previous experience within a high volume technical customer service role
• Understanding of residential building/construction process desirable
• Understand HIA Contract
• Understanding of Council requirements for Occupation Certificates
• General understanding of residential pre-construction process
• General understanding of DA/CDC process
• Friendly, outgoing & confident
• Strong verbal and written communication
• Patient & empathetic
• Enjoys teamwork
• Attention to detail

Responsibilities

• Maintain understanding of the construction process from contract sign to warranty.
• Guide customers through construction milestones and progress claims.
• Educate customers on the building process and milestones.
• Provide end-to-end workflow visibility and align customer and business goals.
• Maintain regular proactive contact and respond to queries and complaints promptly.
• Identify and address roadblocks in the customer journey.
• Investigate and resolve customer concerns, escalate when needed.
• Collaborate with internal departments and external stakeholders to provide updates and resolve issues.
• Organise and maintain handover records and certificates.
• Liaise with certifiers and vendors to follow up information like Occupation Certificates.
• Prepare and distribute handover packs, keys and documentation.
• Facilitate Building Variation processes and admission of variation fees.
• Administer building contract requirements and variation policy.
• Support Final Accounts preparation with stakeholders.
• Adhere to policies, report hazards and participate in health and safety initiatives.

Skills

Customer service

Complaint resolution

High volume support

Residential construction knowledge

HIA contract understanding

Occupational Certificates knowledge

Pre-construction process

DA/CDC process

Communication skills

Teamwork

Attention to detail

Job description

Campbell Property Group (CPG) is expanding and seeking an experienced Construction Customer Service Consultant to join the Clarendon Homes team in Norwest. You will manage the customer journey from contract to handover, guiding homeowners through construction milestones and coordinating with site managers, drafting, estimating, permits, and external stakeholders to ensure an exceptional experience.

You will maintain proactive communication, resolve issues, and ensure timely updates while