Construction Customer Care Specialist

Clarendon Homes Shoalhaven; Sydney; On-site; AUD 70,000 - 105,000; Full time

Benefits offered by this job

Health and wellbeing perks – gym, etc.

Flexible working options

Wellbeing support for you and family (

Generous leave including parental

Job summary

Clarendon Homes, part of Campbell Property Group (CPG), is seeking an experienced Construction Customer Service Consultant in Norwest to oversee the customer experience from contract to handover.

You will coordinate with Site Managers, Drafting, Estimating, Permits and external partners, provide progress updates, resolve complaints, and ensure customers understand milestones and processes. Join a team delivering quality homes across NSW, with flexible working options and wellbeing benefits.

Qualifications

• Minimum 2 years in customer service or equivalent role.
• Experience resolving complaints in a timely manner.
• Experience in high-volume technical customer service.
• Understanding of residential building/construction processes is desirable.
• Knowledge of HIA contracts and Occupation Certificate requirements.
• Familiarity with DA/CDC processes and pre-construction steps.
• Strong verbal and written communication, friendly and confident demeanor.
• Attention to detail and teamwork focus.

Responsibilities

• Maintain understanding of the construction process from contract to warranty to guide customers.
• Guide customers through home-building stages during construction and at progress claims.
• Explain the building process clearly and set expectations and milestones.
• Provide end-to-end workflow visibility and align customer and business goals.
• Maintain proactive customer contact and deliver timely updates and responses.
• Identify and address roadblocks in the customer journey and escalate as needed.
• Collaborate with internal departments and external stakeholders to resolve issues.
• Organise and maintain records required for handover (certificates).
• Prepare handover packs, keys, and related documentation; coordinate final accounts.

Skills

Customer service

Complaint resolution

High volume support

Residential construction knowledge

Communication skills

Teamwork

Job description

Clarendon Homes, part of Campbell Property Group (CPG), is seeking an experienced Construction Customer Service Consultant in Norwest to oversee the customer experience from contract to handover.

You will coordinate with Site Managers, Drafting, Estimating, Permits and external partners, provide progress updates, resolve complaints, and ensure customers understand milestones and processes. Join a team delivering quality homes across NSW, with flexible working options and wellbeing benefits.