Connector - Lismore

Northern Rivers Community Gateway; Lismore City Council; On-site; AUD 65,000 - 75,000; Part time

Benefits offered by this job

Salary packaging options

Additional two weeks of bonus leave

Opportunity for professional development

Job summary

Northern Rivers Community Gateway is seeking a Connector to support older people and carers across the Northern Rivers region. This role will empower individuals to access services and improve their well-being through a person-centred approach.

You will engage with community members, facilitate workshops, and maintain strong relationships with organizations to enhance service delivery. The position offers part-time hours with the potential for extension.

Qualifications

• Relevant tertiary qualifications in Social Work, Human Services or related field.
• Strong understanding of the aged care service system.
• Demonstrated experience engaging with older people and community members.

Responsibilities

• Provide information and support to seniors and carers.
• Assist clients in navigating aged care systems.
• Maintain accurate client records and case notes.

Skills

Understanding of social prescribing

Building rapport with vulnerable community members

Facilitating workshops

Problem solving skills

Education

Relevant tertiary qualifications in Social Work or related discipline

Tools

Database management systems

Client management systems

Job description

Connector - Connecting seniors and carers

SCHADS Award Level 5 + Salary Packaging

Enjoy an Additional 2 Weeks of Bonus Leave Over Christmas

About us

Northern Rivers Community Gateway has been supporting people across Northern NSW since 1976. Guided by our vision, "Many tracks, one road, sustaining community", we work to ensure everyone feels safe, included and connected.

Our values of integrity, respect, inclusion and compassion shape everything we do, and our work is driven by a commitment to reducing disadvantage and creating opportunities for people to have a voice in decisions that affect their lives.

The Connecting Seniors and Carers program supports older people and carers to remain connected, informed and independent by improving access to services, strengthening community participation and building confidence in navigating support systems.

We are seeking a passionate and community-minded Connector to support older people and carers across the Northern Rivers region. This rewarding role focuses on empowering people to access services, build social connections and improve wellbeing through a strengths-based, person-centred approach.

Join a community-based organisation where your work directly supports our purpose and values and helps create stronger, more connected communities.

About the Role

• Provide information, education and light-touch support to seniors and carers to improve access to services, supports and community participation.
• Deliver person-centred intake, assessment and referral pathways to support health, wellbeing and independence.
• Assist older people and carers to navigate aged care systems and access appropriate supports and services.
• Develop and maintain strong relationships with community organisations, service providers and government agencies to strengthen referral pathways.
• Facilitate workshops, information sessions, events and community engagement activities across Northern NSW communities.
• Advocate for older people, carers and families to support informed choice, independence and quality of life.
• Maintain accurate client records, case notes, reports and outcome data in line with organisational requirements.
• Contribute to service design and continuous improvement through stakeholder engagement and feedback processes.
• Prepare monthly reports on project outcomes, findings and recommendations.

Working Hours and Flexibility

• Fixed Term 18 month contract part-time position working 35 hours per week, Monday to Friday.
• Possibility to extend after 18 months.
• Primarily based at our Lismore office with regular travel throughout the Northern Rivers and Far North Coast regions.
• Flexible work arrangements may be considered to support work-life balance.

What We Offer

• Pay in accordance with the SCHADS Award Level 5.
• Salary packaging options to increase your take-home pay.
• Enjoy an additional two weeks of bonus leave over the Christmas period, giving you more time to rest, recharge and spend with family and friends.
• Access to our Employee Assistance Program (EAP).
• Ongoing training and professional development opportunities.
• Monthly all-staff breakfast meetings and team connection opportunities.
• Career development within a supportive, values-driven and community-focused organisation.
• The opportunity to make a meaningful difference in the lives of older people and carers across our communities.

What We're Looking For

• Relevant tertiary qualifications in Social Work, Human Services, Community Services, Aged Care, Health or a related discipline and/or substantial relevant experience.
• A strong understanding of social prescribing and the aged care service system, including the ability to source and coordinate a broad range of supports and services.
• Demonstrated experience engaging and building rapport with older people, carers and vulnerable community members using strengths-based and person-centred approaches.
• Experience developing and maintaining effective partnerships with community organisations, service providers and government agencies.
• Ability to effectively engage with people from diverse backgrounds including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities and LGBTQIA+ communities.
• Experience facilitating workshops, information sessions, community engagement activities or group programs.
• Strong problem solving, administrative and computer skills, including experience using databases, client management systems and reporting platforms.

Additional Requirements

• Current NSW Driver Licence.
• National Police Check.
• Willingness and ability to travel throughout Northern NSW as required.

How to Apply

Please include a cover letter outlining your experience and how you meet the selection criteria.

Applications close 13 July 2026.

For further information, contact:

IndustryCommunity Services & Development