Concierge - The Langham, Gold Coast

Careers - Langham Hospitality Group; Australia; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Meal on shift

Uniforms laundered

6 complimentary hotel nights per year

Employee assistance program

Job summary

The Langham, Gold Coast, part of Langham Hospitality Group, is seeking a service‑minded Concierge to deliver luxury guest experiences. You will work with a team to provide information, reservations, and personalised recommendations, ensuring a seamless stay for discerning guests.

Ideal candidates will have customer service experience, excellent communication skills, and a passion for hospitality. Australian work rights are required and sponsorship is not offered.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide superior guest service and information across hotel services and local facilities.
• Curate memorable guest experiences with initiative and attention to detail.
• Assist guests with bookings, reservations and experiences.
• Represent hotel facilities and venues positively.
• Maintain high standards of grooming and presentation.

Job description

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langhamhas ushered in a new era of sophistication to Australia’s playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront, The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.

We are seeking for service-centric and luxury minded service professionals to join our Concierge Team asa part timeConcierge.

Key Responsibilities

In this guest focussed role, you will provide superior service, quality and ultimately a seamless and luxury guest experience and work in a team to deliver on our guest and brand objectives.

• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the hotel
• Curate unique guests experiences by using your initiative and innovation to create out of the box experiences for our discerning clientele
• Assist guests with bookings, experiences, reservations and other services
• Be an ambassador of hotel facilities and venues

About You

To be successful for a role, you will have customer service experience, be a good communicator and enjoy interacting with people. You must also have:

• Superior Grooming and Presentation
• Full Drivers License (Porter/Valet)
• Passion for service excellence and providing superior hospitality experience
• Proven ability to work in a high pressure and fast-paced environment
• Creative with an eye for detail and a flair for presentation
• Excellent interpersonal and communication skills
• Australian work rights. Please note we are unable to offer Sponsorship for this position.

Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

Benchmarked and competitive remuneration;

• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift and uniforms laundered;
• 6 complimentary hotel nights at Langham Hotel Group Hotel and Resorts each year;
• Employee Assistance Program

plus a vast array of additional benefits and recognition incentives!

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/gold-coast/