Concierge - Retirement Resort

Eldercare; Adelaide; On-site; AUD 27,552,000 - 38,573,000; Part time

Benefits offered by this job

Salary packaging options

Ongoing training and development

On-site parking

Team environment

Job summary

Eldercare is seeking a Night Concierge for Aura Luxury Retirement Resort in Findon, SA. This part-time role (0.2FTE) covers Thursday nights from 23:30 to 07:30, focusing on greeting residents, safety, and daily operational tasks during overnight hours.

You’ll be the friendly face ensuring smooth operations, security, and comfort while residents enjoy a high-end, caring environment. Prior experience in admin or customer service is valued.

Qualifications

• Experience in administration, customer service, or a similar multi-tasking role.
• A valid South Australian Driver’s Licence is desirable for occasional chauffeuring.
• Strong communication skills, with the ability to engage warmly and professionally.
• Excellent organisational and time management skills, with the ability to prioritise and meet deadlines.
• A personable, friendly manner and genuine empathy for residents from diverse backgrounds.

Responsibilities

• Answering and directing phone calls in a polite and friendly manner.
• Monitoring security via cameras and site walks to ensure safety and security.
• First point of contact for after-hours resident inquiries and emergency vehicles on site.
• Assist with key card issues and access concerns.
• Maintain cleanliness of concierge area, vehicles and communal spaces.
• Clean up after late events, including rubbish removal and furniture arrangement.
• Support residents with direct requests and ad hoc needs.
• Run reports and collate information for the next business day.
• Advocate for Aura services to ensure residents feel supported and cared for.

Skills

Administration

Customer service

Multitasking

Job description

Join Eldercare as a Concierge in our Retirement Resort.

Location: Aura Luxury Retirement Resort, Findon

Type: Part Time 0.2FTE

Shift Pattern: Thursday Night (23:30 - 07:30)

About Eldercare

At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care.

At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading not-for-profit aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.

By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement. With a strong focus on learning and development, we’ll support you as you grow your career.

About Aura, Findon

Aura is Eldercare’s premier luxury retirement resort, offering residents a life of leisure, comfort, and convenience in a high-end environment. As Concierge, you will play a vital role in ensuring that Aura’s residents enjoy not only the facilities and services available, but also the reassurance of safety and attentive care — especially after hours.

About the Role

Asa nightConcierge at Aura, you will be the welcoming face of the resort during overnight hours, ensuring the smooth operation, security, and comfort of our community.

Your responsibilities will include:

• Answering and directing phone calls in a polite and friendly manner.
• Monitoring security via cameras and routine site walks to ensure the premises is safe and secure.
• Acting as the first point of call for all after-hours resident enquiries and emergency vehicles arriving on site.
• Assisting with key card issues and access concerns.
• Maintaining cleanliness of the concierge area, vehicles, and communal spaces, including floors, windows, and furniture.
• Cleaning up after late events, including rubbish removal, vacuuming, wiping surfaces, and rearranging furniture.
• Supporting residents with direct requests and being adaptable to ad hoc needs.
• Running reports and collating information to prepare for the next business day.
• Acting as a true advocate for all services Aura offers, ensuring residents feel supported and cared for.

This role is ideal for someone who enjoys working independently, takes pride in maintaining high standards, and thrives in a position that combines customer service with security and operational responsibilities.

What You Will Bring

• Experience in administration, customer service, or a similar multi-tasking role
• A valid South Australian Driver’s Licence (desirable - occasional chauffeuring may be required)
• Strong communication skills, both written and verbal, with the ability to engage warmly and professionally
• Excellent organisational and time management skills, with the ability to prioritise and meet deadlines
• A personable, friendly manner and genuine empathy for people from diverse backgrounds, ages, and cultures
• A proactive, solutions-focused approach with attention to detail and commitment to maintaining high standards
• Flexibility to pick up ad hoc shifts (desirable)

Why Choose Eldercare?

• Be part of a purpose-driven organisation that values compassion and community
• Salary packaging options to increase your take-home pay
• Ongoing training and development opportunities
• Work in modern facilities with on-site parking
• Join a team that feels more like family

Read the Job and Person Specification here for more information about the role.

To work for Eldercare, you are required to hold an acceptable National Police Clearanceand comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.

Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.

Personal Details * Required field

• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Phone *
• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL

  (Please click on your profile and copy the URL from your profile page.)

Questions

Please select your gender This information is collected for mandatory reporting and diversity monitoring purposes only. It will not influence the assessment or outcome of your application in any way. *

• Male
• Female
• Non-binary/non-conforming
• Prefer not to say

Right to WorkTo be employed with Eldercare, you are required to have full working rights in Australia.Please note: Eldercare does not offer visa sponsorshipPlease indicate your working rights: *

• I am an Australian citizen or a permanent resident in Australia
• I have a student or temporary visa WITHOUT restricted hours
• I have a student or temporary visa WITH restricted hours
• I do not have the right to work in Australia

VaccinationsAs per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to be vaccinated against seasonal influenza by no later than 1 June each year. Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive. Please select what is applicable to your vaccination status. *

• Yes, I have had my vaccination
• No, but I am willing to get the vaccine
• No, I do not wish to be vaccinated
• No, I have an exemption

As per Eldercare’s Employee Immunisation Policy, all Eldercare employees are required to be vaccinated against COVID-19 as per current ATAGI guidelines. Exemptions on a temporary or permanent basis can only be approved by Eldercare’s Chief Executive. Please select what is applicable to your vaccination status. *

• I have had my 1st and 2nd dose
• I have had my 1st, 2nd dose and 3rd/booster dose
• I have had my 1st, 2nd dose, 3rd/booster and 4th/winter booster dose
• I wish to seek approval for an exemption from the Chief Executive
• I do not wish to be vaccinated

Employment HistoryAre you currently (or have your previously been) employed by Eldercare? *

• Yes – Employed directly through Eldercare
• Yes – Agency
• Yes - Student Placement
• No
• If you have answered "yes" to the above question, please indicate date/s and site/s

If you have previously worked at Eldercare, is your application for employment being filed under Section 18 of the Return to Work Act? *

• Yes
• No
• Not applicable, I have not previously worked for Eldercare

OtherDo you have a valid South Australian Drivers Licence? *

• Yes
• No

Are you happy to commit to the shift pattern as advertised? *

• Yes
• No
• If you have accessibility needs, please let us know your preferred way for us to contact you during the recruitment process.
• If you were referred to this role by a current Eldercare employee, please provide their full name and employee number (both MUST be provided for the employee to be eligible for a referral bonus).