Concierge (fixed term contract)

22322335; Gold Coast City; On-site; AUD 24,000 - 32,000; Part time

Benefits offered by this job

Unlimited career development

Discounts on Marriott properties

Recognition programs

Hotel training opportunities

Wellbeing programs

Job summary

JW Marriott Gold Coast Resort & Spa is seeking a Concierge Porter to welcome guests and support departures in a fast-paced luxury environment. Reporting to the Chief Concierge, you will deliver memorable arrival and departure experiences and guide guests through their stay.

A warm, service-driven team player with a Queensland driver’s license, RSA, and availability to work weekends and nights will thrive here.

Qualifications

• A genuinely warm & welcoming demeanour.
• A valid Queensland driver’s license.
• Excellent communication skills.
• Availability to work weekends and night shifts.
• RSA certification.

Responsibilities

• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs and act on them where possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests to provide information on property amenities and local attractions.
• Assist guests with luggage and mobility needs within guidelines.
• Provide a warm farewell and thank guests for their visit.

Skills

Warm & welcoming demeanour

Excellent communication

Valid QLD driver license

RSA certification

Weekend and night shift availability

Job description

Additional Information

Job Number26102019

Job CategoryRooms & Guest Services Operations

Location158 Ferny Avenue, Surfers Paradise Queen 4217, AustraliaVIEW ON MAP

SchedulePart Time

Located Remotely?N

Position Type Non-Management

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the worlds leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

About the role

Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge Porter. Reporting to the Chief Concierge,you will be providing our guests with memorable arrival and departure experiences in a fast-paced environment.First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Concierge takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done.

Critical responsibilities:

• Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.

• Address guests' service needs in a professional, positive, and timely manner.

• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

• Assist other employees to ensure proper coverage and prompt guest service.

• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.

• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

• Thank guests with genuine appreciation and provide a fond farewell.

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.

• Communicate recommendations in a way that builds excitement and interest among guests and associates.

• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

• Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

Successful Candidates will have:

• A genuinely warm & welcoming demeanour

• A driver QLD licence

• Excellent communication skills

• Availability to work weekends and night shifts

• A passion for the industry, a want to be the best in service - and the best in lifestyle

• A warm, people-oriented demeanour

• A team-first attitude

• A gift for paying attention to the smallest detail

• RSA

The Benefits

• Enjoy the benefits of:

• Unlimited strategic development and career opportunities

• Generous accommodation and food and beverage discounts including all properties within the Marriott International group

• Recognition programs to keep you motivated

• The best hotel training opportunities provided

• Wellbeing and mindfulness programs to ensure you stay healthy

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

More about Marriott Hotels

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott Repetition

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.