Concession Lead — Elevate In-Store Experience

Country Road Group; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration package

Quarterly incentives

Seasonal product allowances

Employee discounts

Job summary

Country Road Group is seeking a Store Manager to lead concession locations within Myer nationwide. You will drive exceptional customer service, coach the team, and lead visual merchandising execution while upholding CRG values and safety standards.

You will develop staff through training, deliver strong inductions for new hires, and use data to inform decisions that enhance store performance and the customer experience.

Qualifications

• Strong leadership delivering exceptional customer and team experiences.
• Demonstrates a passion for fashion with professional presentation.
• Ability to build and maintain customer relationships through service excellence.

Responsibilities

• Drive exceptional customer service and support visual merchandising to create in-store experiences.
• Coach your team to exceed customer expectations and foster return visits.
• Facilitate training on customer service standards for all team members.
• Role model CRG values to build a learning, ownership and success driven team.
• Lead a high quality induction for new starters with necessary knowledge.
• Maintain a safe store environment focusing on wellbeing for staff and customers.
• Use data and reports to gain insights and inform business decisions.
• Provide regular feedback to ensure product knowledge and customer-led service.
• Lead store operations excellence through stock management and loss prevention.

Skills

Leadership

Customer service

Visual merchandising

Team coaching

Training delivery

Safety focus

Job description

Country Road Group is seeking a Store Manager to lead concession locations within Myer nationwide. You will drive exceptional customer service, coach the team, and lead visual merchandising execution while upholding CRG values and safety standards.

You will develop staff through training, deliver strong inductions for new hires, and use data to inform decisions that enhance store performance and the customer experience.