Computer Systems Officer

Queensland Curriculum & Assessment Authority; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Curriculum & Assessment Authority in Brisbane, QLD is seeking a Computer Systems Officer to join the ICT Infrastructure Unit. The role involves designing, acquiring, building and operating ICT infrastructure, including WAN/LAN, cloud compute, databases and desktop support.

You will install and maintain hardware and software for client technology, provide guidance on applications, support users, maintain inventory, and contribute to training and development.

Qualifications

• Experience supporting ICT client technology and helpdesk environments.
• Ability to install, maintain and troubleshoot desktops, mobile devices and printers.
• Excellent customer service and ability to prioritise tasks.
• Willingness to participate in training and development.

Responsibilities

• Install, maintain and support hardware and software for QCAA client technology including desktops, mobiles, printers and projectors.
• Ensure operation and performance of QCAA ICT technology; participate in project-based activities.
• Provide advice to clients on QCAA software and common desktop/mobile applications.
• Provide technical support to clients and resolve problems related to QCAA client technology.
• Maintain the QCAA hardware and software inventory.
• Prioritise work so customer service remains high.
• Record, monitor, complete and document helpdesk jobs and resolutions.
• Participate in training and development activities.

Skills

Customer service

Problem solving

Communication

Team collaboration

Job description

Queensland Curriculum & Assessment Authority – Brisbane QLD

The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Computer Systems Officer to join the ICT Infrastructure Unit.The ICT Infrastructure Unit is responsible fordesign, acquisition, build and operation of all ICT infrastructure in operation at QCAA. This includesthe QCAA WAN/LAN voice and data networks,both on-premises and cloud-based compute and storage, server operations, database management and desktop support environments

What you will do

• Install, maintain and support hardware and software for QCAA client technology including desktop computers, mobile devices, printers and projectors.
• Ensure the effective operation and performance of QCAA client ICT technology. Participate in project-based activities as required within either the QCAA or ICTB.
• Provide advice to clients in the use of QCAA software applications as well as common desktop/mobile applications.
• Provide technical support to clients including the resolution of problems related to QCAA client technology.
• Maintain the QCAA hardware and software inventory.
• Prioritise work activities to ensure that a high level of customer service is maintained at all times.
• Record, monitor, complete and document helpdesk jobs and resolutions within the helpdesk management system.
• Participate in all appropriate training and development activities.

Reporting relationships

This role reports to the Manager, ICT Infrastructure Unit. No roles report directly to this role

What you will do

• Install, maintain and support hardware and software for QCAA client technology including desktop computers, mobile devices, printers and projectors.
• Ensure the effective operation and performance of QCAA client ICT technology. Participate in project-based activities as required within either the QCAA or ICTB.
• Provide advice to clients in the use of QCAA software applications as well as common desktop/mobile applications.
• Provide technical support to clients including the resolution of problems related to QCAA client technology.
• Maintain the QCAA hardware and software inventory.
• Prioritise work activities to ensure that a high level of customer service is maintained at all times.
• Record, monitor, complete and document helpdesk jobs and resolutions within the helpdesk management system.
• Participate in all appropriate training and development activities.

Reporting relationships

This role reports to the Manager, ICT Infrastructure Unit. No roles report directly to this role

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:

• Seeks and shares customer feedback to support the refinement of planned activities (leads strategically)
• Gains insight into issues by analysing the available information in a critical manner (makes insightful decisions)
• Welcomes challenges in the delivery of work and demonstrates persistence in working through obstacles (drives accountability and outcomes)
• Listens attentively and proactively seeks to understand others' needs by asking questions and clarifying (builds enduring relationships)