Computer Systems Officer

Queensland Government; City of Brisbane; On-site; AUD 52,000 - 66,000; Full time

Job summary

The Queensland Curriculum and Assessment Authority (QCAA) invites applications for a Computer Systems Officer within the ICT Infrastructure Unit. This unit designs, builds and operates ICT infrastructure including WAN/LAN networks, cloud compute and storage, server operations, databases and desktop support environments.

You will install and maintain hardware and software for QCAA client technology, provide technical support, advise on software applications, keep inventories up to date, and

Responsibilities

• Install, maintain and support hardware and software for QCAA client technology including desktop computers, mobile devices, printers and projectors.
• Ensure the effective operation and performance of QCAA client ICT technology. Participate in project-based activities as required within either the QCAA or ICTB.
• Provide advice to clients in the use of QCAA software applications as well as common desktop/mobile applications.
• Provide technical support to clients including the resolution of problems related to QCAA client technology.
• Maintain the QCAA hardware and software inventory.
• Prioritise work activities to ensure that a high level of customer service is maintained at all times.
• Record, monitor, complete and document helpdesk jobs and resolutions within the helpdesk management system.
• Participate in all appropriate training and development activities.

Job description

The Queensland Curriculum and Assessment Authority (QCAA) is seeking a Computer Systems Officer to join the ICT Infrastructure Unit. The ICT Infrastructure Unit is responsible for design, acquisition, build and operation of all ICT infrastructure in operation at QCAA. This includes the QCAA WAN/LAN voice and data networks, both on-premises and cloud-based compute and storage, server operations, database management and desktop support environments

What You Will Do

• Install, maintain and support hardware and software for QCAA client technology including desktop computers, mobile devices, printers and projectors.
• Ensure the effective operation and performance of QCAA client ICT technology. Participate in project-based activities as required within either the QCAA or ICTB.
• Provide advice to clients in the use of QCAA software applications as well as common desktop/mobile applications.
• Provide technical support to clients including the resolution of problems related to QCAA client technology.
• Maintain the QCAA hardware and software inventory.
• Prioritise work activities to ensure that a high level of customer service is maintained at all times.
• Record, monitor, complete and document helpdesk jobs and resolutions within the helpdesk management system.
• Participate in all appropriate training and development activities.

Reporting relationships

This role reports to the Manager, ICT Infrastructure Unit. No roles report directly to this role

What We Are Looking For

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The Ideal Candidate For This Role

• Seeks and shares customer feedback to support the refinement of planned activities (leads strategically)
• Gains insight into issues by analysing the available information in a critical manner (makes insightful decisions)
• Welcomes challenges in the delivery of work and demonstrates persistence in working through obstacles (drives accountability and outcomes)
• Listens attentively and proactively seeks to understand others' needs by asking questions and clarifying (builds enduring relationships)

Occupational group

IT & Telecommunications