ICT Infrastructure Engineer — Client Tech Support

Queensland Government

City of Brisbane

On-site

AUD 52,000 - 66,000

Full time

32 hours ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

The Queensland Curriculum and Assessment Authority (QCAA) invites applications for a Computer Systems Officer within the ICT Infrastructure Unit. This unit designs, builds and operates ICT infrastructure including WAN/LAN networks, cloud compute and storage, server operations, databases and desktop support environments.

You will install and maintain hardware and software for QCAA client technology, provide technical support, advise on software applications, keep inventories up to date, and

Responsibilities

Install, maintain and support hardware and software for QCAA client technology including desktop computers, mobile devices, printers and projectors.
Ensure the effective operation and performance of QCAA client ICT technology. Participate in project-based activities as required within either the QCAA or ICTB.
Provide advice to clients in the use of QCAA software applications as well as common desktop/mobile applications.
Provide technical support to clients including the resolution of problems related to QCAA client technology.
Maintain the QCAA hardware and software inventory.
Prioritise work activities to ensure that a high level of customer service is maintained at all times.
Record, monitor, complete and document helpdesk jobs and resolutions within the helpdesk management system.
Participate in all appropriate training and development activities.

Job description

You will install and maintain hardware and software for QCAA client technology, provide technical support, advise on software applications, keep inventories up to date, and

Get your free, confidential resume review.

or drag and drop your file here.