Computer Support Officer

Latrobe Regional Health; Shire of East Gippsland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $9,000 per ann.

Meals/Entertainment benefit up to $2,?

Professional development opportunities

Job summary

Latrobe Regional Health is seeking a Computer Support Officer to join the ICT team in Victoria. This full-time role provides frontline support across clinical, corporate and operational environments, ensuring secure, reliable technology services that enable high-quality patient care.

You will handle incident management, access management (including MFA), and contribute to cyber security and system improvements in a dynamic healthcare setting. A Driver's Licence is required.

Qualifications

• Experience providing ICT service desk or end-user support for hardware, software, peripherals and desktop environments.
• Experience supporting Windows 11, Microsoft 365 apps and identity management processes including MFA.
• Strong customer service, communication and problem-solving skills to explain technical concepts to diverse users.
• Knowledge of ICT infrastructure including Windows Server, networking and AV technologies.

Responsibilities

• Provide first and second-level ICT support, resolving service requests related to hardware, software, devices and applications.
• Maintain accurate service records and communicate effectively with users while escalating issues as needed.
• Support identity and access management activities including MFA and Microsoft 365 access requests.
• Monitor ICT systems and perform housekeeping tasks including backups and system checks.
• Contribute to cyber security, asset management, change control and documentation for reliable service delivery.
• Assist with ICT projects, system upgrades and telecommunications support.

Skills

Windows 11

Microsoft 365

Outlook

Teams

SharePoint

MFA

Customer service

Communication

Problem-solving

Identity management

Tools

Windows Server

Networking

Telecommunications

Audio-visual technologies

Device management

Job description

About the role

Are you seeking a rewarding and diverse Computer Support Officer role in a leading regional hospital? Join the ICT team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive. Latrobe Regional Health is looking for Computer Support Officer to join our growing on a full time (1.0EFT) ongoing basis (multiple positions available). The Computer Support Officer provides first and second-level ICT support across Latrobe Regional Health's clinical, corporate and operational environments. As a key member of the Information and Communication Technology (ICT) team, you will support users, devices, applications and collaboration platforms, ensuring responsive, secure and reliable technology services that enable high-quality patient care and organisational effectiveness. Working in a dynamic healthcare environment, you will deliver customer-focused technical support, manage incidents and service requests, contribute to cyber security and asset management processes, and assist with the continuous improvement of ICT systems and services.

The role of the Computer Support Officer is to:

• Provide first and second-level ICT support, resolving service requests and technical issues relating to hardware, software, devices and applications.
• Deliver exceptional customer service by maintaining accurate service records, communicating effectively with users and escalating issues where required.
• Support identity and access management activities, including account administration, password resets, multi-factor authentication and Microsoft 365 access requests.
• Perform operational monitoring and ICT housekeeping activities, including backup monitoring, system checks and escalation of identified issues.
• Contribute to cyber security, asset management, change control and ICT documentation processes to support secure and reliable service delivery.
• Assist with ICT projects, system upgrades, telecommunications support, knowledge sharing and continuous improvement initiatives.

About you

• Experience providing ICT service desk or end-user support, including troubleshooting hardware, software, printers, peripherals and desktop environments.
• Demonstrated experience supporting Windows 11, Microsoft 365, Outlook, Teams, SharePoint and identity management processes, including MFA.
• Strong customer service, communication and problem-solving skills, with the ability to explain technical concepts to a broad range of users.
• Knowledge of ICT infrastructure including Windows Server, networking, telecommunications, audio-visual technologies and device management.
• Well-developed organisational skills, the ability to manage competing priorities and a commitment to delivering accurate, high-quality outcomes.
• A current Driver's Licence, a willingness to learn new technologies and the ability to work collaboratively in a fast-paced healthcare environment.

Benefits

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing.
• Access to discounted gym membership and fitness services through Fitness Passport Services.

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer. LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre. Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: [emailprotected]

How to apply

Applications Close: 03 November 2026