Computer Support Officer

Latrobe Regional Health; Traralgon; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Meals/Entertainment benefit

Professional development

Staff Wellbeing Centre

Gym membership discounts

Job summary

Latrobe Regional Health in Gippsland is seeking a Computer Support Officer to join our ICT team on a full-time ongoing basis. You will provide first and second-level ICT support across clinical, corporate and operational environments, helping ensure secure and reliable technology that supports patient care.

Ideal candidates bring experience in ICT service desk, Windows 11, Microsoft 365, and identity management, with strong customer service and problem-solving skills.

Qualifications

• Experience delivering ICT service desk support for end users.
• Experience with Windows 11, Microsoft 365, Outlook, Teams and SharePoint.
• Strong communication and problem-solving skills.
• Knowledge of Windows Server, networking and AV technologies.
• Ability to manage multiple priorities in a healthcare IT environment.

Responsibilities

• Provide first and second-level ICT support for hardware, software and peripherals.
• Maintain accurate service records and escalate issues as needed.
• Assist with identity management, MFA and Microsoft 365 access requests.
• Monitor systems, backups and ICT housekeeping activities.
• Contribute to cyber security, asset management and change processes.
• Support ICT projects and continuous improvement initiatives.

Skills

ICT service desk

Windows 11

Microsoft 365

Identity management

Customer service

Tools

Windows Server

Networking

AV technologies

SharePoint

Teams

Job description

Are you seeking a rewarding and diverse Computer Support Officer role in a leading regional hospital? Join the ICT team at Latrobe Regional Health, where we value our employees by providing a safe and supportive workplace culture that enables you to thrive.

Latrobe Regional Health is looking for Computer Support Officer to join our growing on a full time (1.0EFT) ongoing basis (multiple positions available).

The Computer Support Officer provides first and second-level ICT support across Latrobe Regional Health's clinical, corporate and operational environments. As a key member of the Information and Communication Technology (ICT) team, you will support users, devices, applications and collaboration platforms, ensuring responsive, secure and reliable technology services that enable high-quality patient care and organisational effectiveness.

Working in a dynamic healthcare environment, you will deliver customer-focused technical support, manage incidents and service requests, contribute to cyber security and asset management processes, and assist with the continuous improvement of ICT systems and services.

Working Together | We will respond to challenges together to create a safe, quality health service

The role of the Computer Support Officer is to:

• Provide first and second-level ICT support, resolving service requests and technical issues relating to hardware, software, devices and applications.
• Deliver exceptional customer service by maintaining accurate service records, communicating effectively with users and escalating issues where required.
• Support identity and access management activities, including account administration, password resets, multi-factor authentication and Microsoft 365 access requests.
• Perform operational monitoring and ICT housekeeping activities, including backup monitoring, system checks and escalation of identified issues.
• Contribute to cyber security, asset management, change control and ICT documentation processes to support secure and reliable service delivery.
• Assist with ICT projects, system upgrades, telecommunications support, knowledge sharing and continuous improvement initiatives.

About you

Ideal candidates for this role will have:

• Experience providing ICT service desk or end-user support, including troubleshooting hardware, software, printers, peripherals and desktop environments.
• Demonstrated experience supporting Windows 11, Microsoft 365, Outlook, Teams, SharePoint and identity management processes, including MFA.
• Strong customer service, communication and problem-solving skills, with the ability to explain technical concepts to a broad range of users.
• Knowledge of ICT infrastructure including Windows Server, networking, telecommunications, audio-visual technologies and device management.
• Well-developed organisational skills, the ability to manage competing priorities and a commitment to delivering accurate, high-quality outcomes.
• A current Driver's Licence, a willingness to learn new technologies and the ability to work collaboratively in a fast-paced healthcare environment.

Latrobe Regional Health offers a range of benefits including:

• Salary packaging up to $9,000 per annum.
• Meals/Entertainment benefit up to $2,650 per annum.
• Encouragement for professional development and ongoing education.
• A range of social club activities, discounts and diverse workplace activities.
• Free access to our Staff Wellbeing Centre offering health education and wellbeing
• Access to discounted gym membership and fitness services through Fitness Passport Services.

About us

Located in the picturesque region of Gippsland, Latrobe Regional Health (LRH) offers the perfect balance between career and lifestyle. Enjoy easy access to Melbourne, stunning beaches, majestic mountains, and serene lakes. With flexible working hours, you can make the most of what Gippsland has to offer.

LRH cares for a population of about 300,000 and is the regional provider of specialist services. Our catchment covers 42,000 square kilometres, from Phillip Island to Mallacoota in the far east of Victoria. LRH offers cardiac care, surgery, medical, renal, emergency care, aged care, women's and children's services, pharmacy, allied health and rehabilitation. Medical and radiation oncology are offered by the Gippsland Cancer Care Centre.

Now is an exciting time to join the LRH team, with the $223.5 million expansion completed in March 2024, offering improved maternity and paediatric facilities, larger intensive care unit, increased medical and surgical beds and additional operating theatres.

Diversity and inclusion

We embrace workforce diversity and actively encourage applications from across our community including Aboriginal and Torres Strait Islander people, people with linguistically diverse backgrounds, people of all genders and gender identities and people with disabilities. LRH's Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted via email: ***************@lrh.com.au

Applications Close: 03 November 2026

Explore all the great things happening at LRH by visiting our Careers and Training page of our website www.lrh.com.au/Careers-and-Training/ and take the next step in your career journey.

Before commencement, the successful applicant will

Provide evidence of an original and valid National Police Record Check, an employee Working with Children Check, and a current season influenza vaccine (if applicable to work area), unless a valid medical exemption applies.