Complex Case Manager – Disability Support & Client Impact

Step Up Support Services; Ballarat; On-site; AUD 85,000 - 110,000; Full time

Job summary

Step Up Supports is seeking a Complex Case Manager to join our dynamic team in Ballarat. This full-time role involves case managing clients with complex needs, collaborating with families and stakeholders, and contributing to staff development through constructive feedback.

You’ll read shift notes to understand the real story, manage after-hours duties, and work directly with clients to deliver compassionate, practical solutions. A positive, humorous approach helps in our supportive culture.

Qualifications

• Experience in disability support and complex case management.
• Current NDIS Worker Screening Check.
• Ability to read client shift notes and collaborate with stakeholders.
• Willing to participate in the after-hours roster.

Responsibilities

• Case managing clients with complex needs who require compassion, sound judgement and strong problem-solving skills.
• Working collaboratively with clients, families, stakeholders and support teams.
• Completing staff appraisals and providing feedback that lands.
• Reading client shift notes so you know the real story, not just the headlines.
• Handling requests and challenges from staff, clients and stakeholders with solutions, not sighs.
• Participating in the after-hours roster, including one evening per week and rotating weekend coverage.
• Working directly with clients, because this isn’t just an office gig.
• Supporting quality outcomes, risk management and positive team culture.

Skills

People skills

Communication

Calm under pressure

Multitasking

Tech-savvy

Team collaboration

Tools

Project software

Job description

Step Up Supports is seeking a Complex Case Manager to join our dynamic team in Ballarat. This full-time role involves case managing clients with complex needs, collaborating with families and stakeholders, and contributing to staff development through constructive feedback.

You’ll read shift notes to understand the real story, manage after-hours duties, and work directly with clients to deliver compassionate, practical solutions. A positive, humorous approach helps in our supportive culture.