Complex Case Manager

Mallee Accommodation and Support Program; Swan Hill; On-site; AUD 83,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging benefits

Employee Assistance Program (EAP)

14 days paid personal/carers leave

Supportive team environment

Flexible work arrangements

Supervision and wellbeing initiatives

Inclusive workplace

Job summary

MASP (Mallee Accommodation & Support Program) invites applications for a Complex Case Manager in Swan Hill. You will provide intensive case management to vulnerable children, young people and families, performing assessments and developing plans to improve safety and outcomes.

You will collaborate with families, carers and stakeholders using trauma-informed, strengths-based approaches and advocate for access to education, health and specialist support services.

Qualifications

• Minimum Diploma qualification in Social Work, Community Services, Social Science or a related discipline.
• Demonstrated experience working with children, young people and families, ideally within Child Protection, Out of Home Care or related community services settings.
• Strong assessment, case management, intervention and stakeholder engagement skills, with the ability to work collaboratively to achieve positive outcomes.
• Sound knowledge of child development, trauma-informed practice and the Victorian Child Protection and Out of Home Care systems.
• Strong communication and interpersonal skills.
• Commitment to MASP's values and client-centred approach.

Responsibilities

• Provide intensive case management support to vulnerable children, young people and families involved with Child Protection and Out of Home Care services.
• Conduct assessments, develop case plans and implement tailored interventions to improve safety, wellbeing and long-term outcomes for children and young people.
• Work collaboratively with children, families, carers and key stakeholders using a trauma-informed and strengths-based approach.
• Advocate for clients and coordinate access to education, community, health and specialist support services to help achieve positive outcomes.

Skills

Communication skills

Assessment

Case management

Stakeholder engagement

Interpersonal skills

Education

Diploma in Social Work/Community Services/Social Science

Job description

Mallee Accommodation & Support Program (MASP) is a leading community services organisation committed to supporting individuals, families and communities to achieve positive outcomes.

We are seeking a enthusiastic and proactive Complex Case Manager to join our Children Youth & Family team in Swan Hill. This position offers an opportunity to contribute to meaningful work that improves lives while being supported by a values-driven organisation that prioritises wellbeing, professional growth and collaboration.

• Provide intensive case management support to vulnerable children, young people and families involved with Child Protection and Out of Home Care services
• Conduct assessments, develop case plans and implement tailored interventions to improve safety, wellbeing and long-term outcomes for children and young people
• Work collaboratively with children, families, carers and key stakeholders using a trauma-informed and strengths-based approach
• Advocate for clients and coordinate access to education, community, health and specialist support services to help achieve positive outcomes

Further information regarding the Complex Case Manager role can be found in the Position Description located on MASP's Career Portal.

This role can involve emotionally demanding situations and exposure to psychological hazards, including client distress, trauma disclosures, and urgent responses. MASP prioritises staff wellbeing by providing supervision, debriefing, reflective practice, safety measures, and access to wellbeing resources. We encourage open communication—raise any concerns with your supervisor, management, or the OHS Committee as soon as possible.

Remuneration

Expected commencing salary of $95,057.01 per annumplus statutory superannuation.

Suitable candidates who do not hold a Diploma will be considered, with expected commencing salary of $82,415.00 per annumplus statutory superannuation. Study requirements will apply. MASP values professional development and is committed to supporting further study to Diploma level qualification.

Maximise your income through salary packaging.

Desired Skills and Experience

About You

To be successful in this role, you will have:

• Minimum Diploma qualification in Social Work, Community Services, Social Science or a related discipline
• Demonstrated experience working with children, young people and families, ideally within Child Protection, Out of Home Care or related community services settings
• Strong assessment, case management, intervention and stakeholder engagement skills, with the ability to work collaboratively to achieve positive outcomes
• Sound knowledge of child development, trauma-informed practice and the Victorian Child Protection and Out of Home Care systems
• Strong communication and interpersonal skills
• Commitment to MASP's values and client-centred approach

What We Offer

• Competitive salary in accordance with the SCHADS Award and MASP Enterprise Agreement
• Salary packaging benefits
• Employee Assistance Program (EAP)
• 14 days of paid personal/carers leave per year
• Supportive team environment
• Flexible work arrangements (where applicable)
• Access to supervision, reflective practice and wellbeing initiatives
• MASP is inclusive of all genders, sexualities, ethnicities, abilities, backgrounds and religions

Child Safety Commitment

MASP is committed to providing a child safe environment. We have zero tolerance for child abuse and are committed to acting in the best interests of children and young people. Successful applicants will be required to meet all child safety screening requirements relevant to the position.

Employment Requirements

The successful applicant must be able to obtain and maintain:

• National Police Check
• Working with Children Check
• Current Driver Licence
• NDIS Worker Screening Check
• Evidence of relevant qualifications and registrations

Some positions may have additional onboarding requirements.

Applications close 9am on Monday 23 November 2026.