Case Support Worker - Family Violence

Mallee Sexual Assault Unit-Mallee Domestic Violence Service; Mildura; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Salary from 80,008.24 AUD + 12% Super

11-month fixed-term contract

Salary Packaging to maximise take-home

RDOs for extra leave

Private Health Insurance Discounts

Professional development and training

Employee Assistance and Wellbeing

Supportive team environment

Rainbow Tick Accredited employer

Job summary

The Mallee Sexual Assault Unit - Mallee Domestic Violence Service in Mildura, VIC, is seeking a motivated Case Support Worker on a full-time 11-month fixed-term contract to assist Case Managers and support victim survivors of family violence across our sites.

You will maintain client files, coordinate referrals, arrange supports, and help with transport, housing, and refuge duties, with a focus on timely access to services and client confidentiality.

Qualifications

• Experience in client support roles within non-profit or family violence services is advantageous.
• Ability to manage multiple referrals and maintain accurate client records.
• Strong communication and interpersonal skills with sensitivity to clients.
• Proficiency with case management databases and documentation standards.

Responsibilities

• Create and maintain client files on SHIP/IRIS; manage referrals and housing applications.
• Assist Case Managers with brokerage, referrals, and Flexible Support Packages.
• Coordinate transport, accommodation, and material assistance for clients in crisis.
• Support clients in refuge and accompany them to appointments as required.
• Prepare and maintain refuge accommodations and engage with children during appointments.

Skills

Coordination

Administrative tasks

Data entry

Communication

Record-keeping

Tools

SHIP system

IRIS database

Job description

Mallee Sexual Assault Unit-Mallee Domestic Violence Service – Mildura VIC

We have an exciting opportunity for a motivated and passionate Case Support Worker to join our dedicated Not-For-Profit organisation on a Full-time basis for an 11mth fixed term contract.

Operating within the Family Violence Connection Services team, this role is primarily responsible for supporting our programs and Case Managers that provide client centred support to victim survivors of family violence.

About the Role

You will be working directly with adults and children who are victim survivors of family violence. Supporting our professional team of Case Managers in maintaining accurate client files, coordinating referrals, arranging supports and directly supporting our clients across our various sites.

You will utilise you coordination skills to ensure our clients receive timely access to supports and resources.

What we offer

• Competitive Salary starting at $80,008.24 + 12% Super
• 11mth Full-time fixed term contract
• Generous Salary Packaging to maximise your take home pay
• Opportunity to accrue RDO’s for an additional 13 days leave per year
• Private Health Insurance Discounts
• Professional development and training opportunities
• Employee Assistance and Wellbeing Programs
• A passionate and supportive Team environment
• Equal Opportunity and Rainbow Tick Accredited employer

Key responsibilities for this role include:

Client Support

• Support timely response to clients by receiving incoming referrals/allocations and creating client files on SHIP and or IRIS
• Assist Case Managers to complete referrals, brokerage and housing application, Flexible Support Packages (FSP) applications and other administrative tasks as required
• Working independently and alongside case managers to support clients in crisis by arranging transport, accommodation, material aide and other tasks as required
• Working independently and alongside case managers to support clients in crisis who are accessing refuge, arranging transports and material aide other tasks as required
• Assist to prepare and the upkeep of refuge accommodation for clients
• Other duties include engaging with children while parents meet with Case Managers or other service providers, accompanying clients to appointments, and transporting clients including children when required.

Data, Reporting and Privacy

• Create client files on SHIP, maintain accurate client records that are accurate and confidential.
• Accurately record the documentation of referrals, brokerage and housing applications and other administrative tasks completed on behalf of clients
• Ensure collection of client information is in line with consent and legislative requirements Family Violence Information Sharing Scheme (FVISS) and Child Information Scheme (CISS)
• Develop collaborative working relationships with internal and external stakeholders
• To promote a welcoming and safe environment for clients, including children and young people whom you encounter as part of the role.

About you

• A foundational understanding of the drivers, dynamics and impacts of family violence.
• The ability to manage competing priorities in a busy team environment, whilst maintaining attention to detail and accuracy
• Strong organisational and administrative skills, including proficiency in record-keeping, data entry and document preparation.
• Effective communication skills to liaise with clients, internal teams and external stakeholders professionally and sensitively
• Demonstrated capacity or the ability to quickly learn and work with a range of databases and case management systems
• Knowledge of the SHIP and IRIS database is desirable but not required.

About us

The Mallee Sexual Assault Unit (MSAU) and Mallee Domestic Violence Services (MDVS) provides services for women, men and children throughout the Northern and Southern Mallee region, border communities of New South Wales, the Mallee Track and Shires of Gannawarra and Buloke. Our services are free and available to all victim survivors.

We have a strong commitment to a workplace culture that is collaborative, provides work-life flexibility and encourages opportunities for growth and development. We take pride in providing a supportive workplace with great career opportunities for our employees.

Applications close at 12 midday Friday the 20th November 2026