Complaints Triage & Integrity Support Officer

Department of Education, Western Australia; Perth; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12% superannuation

Flexible working arrangements (WFH)

Generous leave entitlements

Professional development opportunities

Salary packaging access

Close to public transport

Resumo da oferta

The Department of Education, Western Australia, is seeking a Complaints Triage Support Officer on a permanent full-time basis, starting ASAP. The role involves managing complaints, providing information on the complaints process, and liaising with schools and stakeholders to support adverse investigations and compliance across the Standards and Integrity Directorate.

Successful applicants will handle data entry, reporting, and coordination with agencies such as the Corruption and Crime

Responsabilidades

• Provide technical advice and support to clients regarding the complaints process.
• Manage enquiries and complaints by logging, distributing and resolving them in a timely manner.
• Escalate complaints where appropriate and respond to operational enquiries from schools and stakeholders.
• Assist with data collation, input, and reporting related to the Standards and Integrity Directorate.

Descrição da oferta de emprego

The Department of Education, Western Australia, is seeking a Complaints Triage Support Officer on a permanent full-time basis, starting ASAP. The role involves managing complaints, providing information on the complaints process, and liaising with schools and stakeholders to support adverse investigations and compliance across the Standards and Integrity Directorate.

Successful applicants will handle data entry, reporting, and coordination with agencies such as the Corruption and Crime