Community Worker

DISABILITY UNITED PTY LTD; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Job summary

Disability United Pty Ltd in Narre Warren South, Victoria, is seeking a dedicated Community Worker to assess participant needs, create personalised support plans and promote independence. You will facilitate programs, document progress, and coordinate with families and external providers to ensure seamless care.

The role requires trauma-informed practice, crisis de-escalation, and a person-centred approach within NDIS standards. Salary is AUD 80,000 per annum.

Qualifications

• Minimum 1 year of experience in community worker or disability support role.
• Diploma or equivalent in Community Services or related field.
• Proficient in case documentation and digital reporting tools.

Responsibilities

• Conduct participant assessments and develop individualised support plans.
• Deliver day programs, weekend activities, and community access initiatives.
• Ensure compliance with NDIS Quality and Safeguarding Standards.
• Coordinate with families, health professionals and external agencies.

Skills

1 year experience in community work

Case documentation

Trauma-informed practices

Crisis de-escalation

Person-centred care

Coordination with external services

NDIS Quality & Safeguarding knowledge

Education

Diploma of Community Services

Tools

Case management software

Digital reporting tools

Job description

Disability United Pty Ltd (trading as Disability United) is an NDIS provider of disability support based in Narre Warren South, Victoria, established in 2020. The organisation delivers a range of services, including day centre programs, weekend activities, community access, daily living assistance, and respite care for people with disabilities. Operations at Disability United are guided by the core values of Respect, Care, and Love, with a strong focus on promoting inclusion, personal development, and community participation. Disability United aims to provide consistent, high-quality, person-centred support that enables participants to achieve their individual NDIS goals, develop new skills, and enhance their overall quality of life.

About the role

We are seeking a dedicated Community Worker to join our team on a full-time basis. The Community Worker is responsible for assessing participants' needs, developing and delivering individualised support plans, and promoting independence, empowerment, and wellbeing. The role is overall accountable for ensuring that support delivery aligns with NDIS Quality and Safeguarding Standards, participant goals, and organisational policies. Reporting to project and operational leadership, the Community Worker will perform participant assessments, program facilitation, and case management to optimise participant outcomes throughout their care journey. In this role you will be responsible for the following (including but not limited to):

• Assessment & support planning: Responsible for conducting comprehensive participant assessments, identifying barriers, and developing individualised, goal-aligned support plans;
• Technical documentation & recording: Prepares detailed case notes, progress reports, and incident logs in digital systems to provide accurate documentation for funding and NDIS compliance;
• Program delivery & integration: Manages tailored day programs, weekend activities, and community access initiatives to build daily living skills and social inclusion;
• Regulatory compliance: Ensures all service delivery, health and safety procedures, and ethical practices meet NDIS standards, statutory codes, and WHS guidelines;
• Inter-agency support: Provides ongoing coordination with families, healthcare providers, and external agencies to support seamless continuity of care; and
• Complex care facilitation: Uses practical support skills, trauma-informed care, and de-escalation techniques to manage complex participant needs and maintain a safe environment.

About you

To be successful in obtaining this role, you will have:

• A minimum of 1 year of relevant experience in a community worker or disability support role, given the technical and regulatory requirements of the position;
• A vocational qualification such as a Diploma of Community Services, or equivalent qualification;
• A high level of proficiency in industry-standard case documentation, goal-setting methodologies, and digital reporting tools;
• Proven experience conducting assessments, delivering person-centred care, and managing programs for participants with diverse needs;
• The practical ability to coordinate external service referrals, apply trauma-informed practices, and execute crisis de-escalation strategies;
• Sound working knowledge of NDIS Quality and Safeguarding Standards within a disability care context; and
• A proven ability to balance person-centred care with safety-oriented performance, cultural responsiveness, and professional boundaries.

Experience supporting participants with behaviours of concern is highly recommended.

If successful, you will be paid a base salary (excluding super) of $80,000 per annum.