Community Support Worker

All In One Care Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

All in One Care Pty Ltd in Melbourne is seeking a dedicated Community Support Worker to assess client needs, develop personalised support plans and help clients access welfare, housing, and health services.

You will monitor progress, maintain accurate case notes, collaborate with families and external providers, and contribute to inclusive community programs while upholding professional standards and person-centred care.

Qualifications

• Diploma or higher qualification in Community Services, Community Development or related discipline.
• At least one year of post-qualification experience in community services or support.
• Knowledge of community support systems and referral pathways.
• Experience with case management is preferred.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to build positive relationships with clients, families and advocates.
• Commitment to person-centred support, dignity, inclusion and wellbeing.

Responsibilities

• Assess clients’ individual needs, develop personalised support plans and provide guidance on welfare, housing, health and community services.
• Interview clients to identify social, emotional, financial and personal challenges.
• Support clients to access relevant government agencies and welfare services.
• Monitor client progress, maintain case notes and review support strategies.
• Assist clients with daily living activities and community participation.
• Coordinate with families, carers and external service providers as needed.

Skills

Communication skills

Case management

Time management

Autonomous working

Education

Diploma in Community Services

Job description

All in One Care Pty Ltd is a family-focused NDIS provider supporting communities across suburban and regional areas of Melbourne, Hobart, Sydney and Gold Coast. We deliver inclusive, high-quality community and social support services, including Support Coordination, Social and Community Participation, Assistance with Daily Living, Short Term Accommodation (STA/Respite), and Medium Term Accommodation (MTA). We are committed to empowering individuals and families to overcome barriers, enhance well-being, and actively engage with their local communities.

About Us

All in One Care Pty Ltd is a family-focused NDIS provider supporting communities across suburban and regional areas of Melbourne, Hobart, Sydney and Gold Coast. We deliver inclusive, high-quality community and social support services, including Support Coordination, Social and Community Participation, Assistance with Daily Living, Short Term Accommodation (STA/Respite), and Medium Term Accommodation (MTA). We are committed to empowering individuals and families to overcome barriers, enhance well-being, and actively engage with their local communities.

About the Role

We are currently seeking a dedicated and compassionate full time Community Support Worker to join our team at All in One Care. In this role, you will assess client needs, deliver tailored support plans, and help clients access essential welfare, housing, and health services.

Key Duties & Responsibilities

• Assess clients’ individual needs, develop personalised support plans and provide appropriate guidance on welfare, housing, health and community services.
• Interview clients to identy social, emotional, financial and personal challenges
• Support clients to access relevant government agencies, specialist welfare services and community resources.
• Monitor client progress, maintain accurate case notes and records, and review the effectiveness of support strategies.
• Assist clients with daily living activities and community participation in accordance with their individual support plans and assessed needs.
• Build and maintain positive working relationships with clients, families, carers, advocates and external service providers.
• Identify barriers affecting clients’ wellbeing and participation, and assist in coordinating appropriate support and referral pathways.
• Contribute to community programs and initiatives that promote inclusion, independence and social participation.
• Complete administrative documentation and maintain accurate client records in accordance with organisational policies and applicable requirements.
• Ensure strict compliance with the NDIS Practice Standards, Aged Care Quality Standards, all applicable legislation and regulatory requirements, and company policies.
• Uphold professional standards relating to client safeguarding, confidentiality, privacy, workplace health and safety, and person-centred care.

Qualifications & Experience Required

• Diploma or higher qualification in Community Services, Community Development, Social Work, or a related discipline.
• At least one year of post-qualification experience in communicity services or support role
• Demonstrated experience in Case Management is preferred.
• Knowledge of community support systems and service referal pathway
• Strong organisational and time-management skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Proven ability to build positive, respectful relationships with clients, families, and advocates.
• The ability to work autonomously while contributing effectively within a team environment.
• A commitment to person-centred support, client dignity, inclusion, independence and wellbeing.
• An understanding of professional boundaries, confidentiality safeguarding and quality service delivery