Community Support Officer - Team Leader

UniLodge Pty; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive & Supportive Team

Have Your Say

Community & Connection

Travel Perks

Job summary

UniLodge Living Group is seeking a proactive Team Leader (After Hours) at ANU to guide the Community Support Officer team on shift, while staying engaged on the floor delivering frontline support within the residence. The role suits a calm, service-focused leader thriving in a fast-paced setting and aiming to advance operational leadership skills.

The successful candidate will bring demonstrated leadership, wellbeing and safety focus, plus flexibility to cover after-hours, weekends and public

Qualifications

• Unrestricted work rights in Australia.
• A valid National Police Check & Working with Vulnerable People’s check (or be willing to obtain).
• Prior experience in frontline operations or student/residential support roles, with a focus on wellbeing, safety, or security.
• Demonstrated leadership experience and ability to guide, mentor and motivate a team on-shift.
• Organised and detail-oriented, with experience managing operational or administrative tasks.
• Flexible and reliable, able to work after-hours, weekends, and public holidays.

Responsibilities

• Provide on-shift leadership, guidance, and task management for smooth operations across all residences.
• Ensure a safe and supportive environment by responding to incidents, emergencies, lockouts, and evacuations.
• Manage and prioritise after-hours incidents, liaising with emergency services and university stakeholders.
• Conduct building checks, monitor WHS and security risks, and manage access, maintenance, and facilities.
• Mentor CSOs through coaching, training, and feedback to ensure consistent, high-quality service delivery.

Skills

Unrestricted work rights

National Police Check

Working with Vulnerable People check

Frontline operations experience

Leadership experience

Wellbeing, safety, or security focus

Organised and detail-oriented

Flexibility after-hours

Job description

Join UniLodge @ ANU as Team Leader, delivering on-shift leadership and support to our After Hours Community Support team.

08th October, 2026

As the Community Support Officer – Team Leader (After Hours), you will step into a dynamic, hands-on leadership role where no two shifts are the same. You’ll lead and support the Community Support Officer (CSO) team on shift while remaining actively involved on the floor, delivering frontline support within your allocated residence. This role is ideal for a confident, calm, and service-focused leader who thrives in a fast-paced environment and is looking to take the next step in an operational leadership career.
Key Responsibilities:

• Provide on-shift leadership, guidance, and task management for smooth operations across all residences.
• Ensure a safe and supportive environment by responding to incidents, emergencies, lockouts, and evacuations.
• Manage and prioritise after-hours incidents, liaising with emergency services and university stakeholders.
• Conduct building checks, monitor WHS and security risks, and manage access, maintenance, and facilities.
• Mentor CSOs through coaching, training, and feedback to ensure consistent, high-quality service delivery.

08th October, 2026

As the Community Support Officer – Team Leader (After Hours), you will step into a dynamic, hands-on leadership role where no two shifts are the same. You’ll lead and support the Community Support Officer (CSO) team on shift while remaining actively involved on the floor, delivering frontline support within your allocated residence. This role is ideal for a confident, calm, and service-focused leader who thrives in a fast-paced environment and is looking to take the next step in an operational leadership career.
Key Responsibilities:

• Provide on-shift leadership, guidance, and task management for smooth operations across all residences.
• Ensure a safe and supportive environment by responding to incidents, emergencies, lockouts, and evacuations.
• Manage and prioritise after-hours incidents, liaising with emergency services and university stakeholders.
• Conduct building checks, monitor WHS and security risks, and manage access, maintenance, and facilities.
• Mentor CSOs through coaching, training, and feedback to ensure consistent, high-quality service delivery.

To be successful in this role, you will have:

• Unrestricted work rights in Australia
• A valid National Police Check & Working with Vulnerable People’s check (or be willing to obtain)
• Prior experience in frontline operations or student/residential support roles, with a focus on wellbeing, safety, or security
• Demonstrated leadership experience & ability to guide, mentor and motivate a team on-shift.
• Organised and detail-oriented, with experience managing operational or administrative tasks
• Flexible and reliable, able to work after-hours, weekends, and public holidays.

Perks!

• Inclusive & Supportive Team – Work in a collaborative environment where your ideas and contributions are valued.
• Have Your Say – Share your feedback and help shape the future of our community.
• Community & Connection – Join monthly socials, team events, and celebrations.
• Travel Perks – Enjoy special rates and offers at Essence Hotels & Apartments.

Discover UniLodge:

At UniLodge Living Group, we know that exceptional living experiences begin with exceptional people. Whether your strengths are in property management, hospitality, or community engagement, you’ll find meaningful work and room to grow here.

We’re proud to bring together five unique brands under one vision – creating inspiring living communities across Australia and New Zealand. With a rapidly expanding portfolio of 130 properties (and many more to come), there’s never been a more exciting time to join our journey.

Are you a service-focused leader who thrives in a fast-paced environment? Join our ANU team and make a real impact!

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.