Community Safety Officer

City of Port Adelaide Enfield; Adelaide; On-site; AUD 85,000 - 104,000; Full time

Job summary

The City of Port Adelaide Enfield seeks a Community Safety Officer to work directly with residents, businesses, and visitors to create a safer, cleaner, and more connected city. You may investigate complaints, educate residents on responsible pet ownership, and assist with parking compliance while resolving neighbourhood issues before they escalate.

This full-time permanent role involves shifts on a 7-day rotating roster and a current salary of $94,525 per annum plus superannuation.

Qualifications

• Exceptional customer service and communication skills.
• Ability to build rapport and manage difficult conversations.
• Strong investigative and problem-solving abilities.
• Sound judgement and the confidence to make decisions.
• A proactive and solutions-focused approach.
• Ability to confidently and safely handle dogs in a range of environments.

Responsibilities

• Promoting community safety through education, engagement and enforcement.
• Investigating a broad range of community safety and regulatory matters.
• Responding to customer requests and resolving issues with professionalism and empathy.
• Supporting responsible pet ownership and enforcing animal management legislation.
• Managing matters relating to parking compliance, nuisance complaints, littering and abandoned vehicles.
• Conducting investigations, collecting evidence and preparing reports.
• Working collaboratively with internal and external stakeholders to achieve positive community outcomes.
• Representing Council professionally while exercising sound judgement and decision-making.

Skills

Customer service

Communication

Investigations

Regulatory enforcement

Problem solving

Dog handling

Job description

About Us

We’re looking our next Community Safety Officer to join the Port Adelaide Enfield Council. This is more than a regulatory role. It's an opportunity to build positive relationships, influence behaviour, and make a genuine contribution to the quality of life of our community.This is a rewarding opportunity to combine education, engagement and enforcement to achieve positive outcomes that enhance the liveability of one of South Australia's most vibrant and diverse communities.This is a Full time Permanent role. At the City of Port Adelaide Enfield (PAE), we’re building a welcoming, liveable city, made by people. Our focus is on community, our economy, environmental sustainability and building high-quality places for people to enjoy. We’re on an ambitious trajectory, but our organisation is up for the challenge. At PAE, we’re involved in all sorts of things - major construction through to environmental management, organising events, social infrastructure planning, and library services. We are proud of offering a wide range of accessible services and programs to our community. At PAE, our values guide us to work together, strive for improvement, and make a positive impact in our community. We seek people who share these values. #bettertogether #growandimprove #makeadifference. We value diversity and inclusion, and we encourage applicants from all backgrounds to apply. You don’t need experience in local government for this role - we’re looking for transferrable skills and a great attitude. Now’s a great time to be part of PAE.

About the Role

As a Community Safety Officer, you'll be out where it matters most, working directly with residents, businesses and visitors to help create a safer, cleaner and more connected city. No two days are the same. One day you might be investigating a community complaint, the next you're educating residents on responsible pet ownership, assisting with parking compliance, or helping resolve a neighbourhood issue before it escalates.

In this dynamic and rewarding position, you'll be responsible for:

• Promoting community safety through education, engagement and enforcement
• Investigating a broad range of community safety and regulatory matters
• Responding to customer requests and resolving issues with professionalism and empathy
• Supporting responsible pet ownership and enforcing animal management legislation
• Managing matters relating to parking compliance, nuisance complaints, littering and abandoned vehicles
• Conducting investigations, collecting evidence and preparing reports
• Working collaboratively with internal and external stakeholders to achieve positive community outcomes
• Representing Council professionally while exercising sound judgement and decision-making

About You

You're confident, resilient and enjoy working with people from all walks of life. You can remain calm under pressure, have a strong sense of fairness and know how to navigate challenging situations with professionalism and respect.

Skills & Experience (You’ll bring)

• Exceptional customer service and communication skills
• The ability to build rapport and manage difficult conversations
• Strong investigative and problem-solving abilities
• Sound judgement and the confidence to make decisions
• A proactive and solutions-focused approach
• Ability to confidently and safely handle dogs in a range of environments
• Experience in compliance, investigations, community safety, customer service or a related field will be highly regarded
• Ability to work a rotating 7-day roster, including shifts of 7.00am-3.30pm, 8.30am-5.00pm and 10.30am-7.00pm, and flexibility to work across Council service areas as required

Working Hours & Salary

This is a Full time Permanent role. Ability to work a rotating 7-day roster, including shifts of 7.00am-3.30pm, 8.30am-5.00pm and 10.30am-7.00pm, and flexibility to work across Council service areas as required. This position is classified at Level 4 with a current salary of $94,525 per annum plus superannuation.

Benefits & Culture

We value diversity and inclusion, and we encourage applicants from all backgrounds to apply. We’re committed to an accessible, inclusive workplace and welcome discussions about any adjustments you may need. The City of PAE is located on Kaurna Country. We acknowledge the Kaurna people as the traditional custodians of the Adelaide region and extend our respect to custodians and Elders who have passed, those amongst us and those emerging.

Contact & Application Details

Confidential enquiries can be directed to Troy Martin, Community Safety Leader, 8405 6081 or [e-mail]. Applications close 12:00pm on Thursday 22 October 2026. We may commence interviews prior to the closing date, so early applications are encouraged.