Community Relations Advisor

SRG Global; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Work vehicle

Hybrid and flexible work arrangements

Job summary

SRG Global Utilities in Queensland is seeking an experienced Customer Relations Advisor to support civil construction projects across the state. You will engage with local communities, coordinate stakeholder engagement activities, and work alongside Project Managers on site-based teams.

Based in Fortitude Valley or Gympie, the role combines field presence with planning, documentation, and communication tasks.

Qualifications

• Qualification in Communications, Public Relations, or a related discipline.
• 2+ years' relevant experience in community relations, community engagement, communications, or a related role.
• Experience in construction, infrastructure, utilities or regulated environments (desirable).
• Well-developed verbal and written communications skills.

Responsibilities

• Plan and lead community and stakeholder engagement activities across infrastructure projects.
• Build and maintain relationships with communities, stakeholders and project teams.
• Respond to community enquiries and complaints, escalating sensitive matters.
• Support the preparation and implementation of Community and Stakeholder Engagement Plans.
• Prepare written communications, notifications, reports, and stakeholder correspondence.
• Coordinate community engagement activities and events, including logistics and materials.
• Contribute to lessons learnt and continuous improvement initiatives.

Skills

Communications

Stakeholder engagement

Team collaboration

Adaptability

Education

Communications/Public Relations degree

Job description

SRG Global is an ASX listed diversified infrastructure services company that was born out of Australia's greatest engineering challenge, the Snowy Mountains Hydro-electric Scheme, in 1961.

The Role

We are currently seeking an experienced and driven Customer Relations Advisor to provide support to a growing number of exciting civil construction projects across Queensland.

This role will suit someone who doesn't mind putting on boots and high vis and getting involved at all stages of civil construction - from planning upcoming work, to being actively present across our sites working with our local communities, our crews and project teams.

Based in our Fortitude Valley or Gympie Office, you'll join a high-performing national team and work closely with Project Managers to support and provide community engagement advice to site-based project teams.

Key responsibilities

• Plan and lead community and stakeholder engagement activities across a diverse range of infrastructure projects.


• Build and maintain positive working relationships with impacted communities, stakeholders and internal project teams.


• Respond to community enquiries and complaints, escalating sensitive or complex matters.


• Support the preparation and implementation of Community and Stakeholder Engagement Plans and related documentation.


• Prepare written communications, notifications, reports, and stakeholder correspondence.


• Coordinate community engagement activities and events, including logistics and materials.


• Contribute to lessons learnt and continuous improvement initiatives.

The successful applicant will ideally have

• Qualification in Communications, Public Relations, or a related discipline.


• 2+ years' relevant experience in community relations, community engagement, communications, or a related role.


• Experience supporting community engagement activities in construction, infrastructure, utilities or regulated environments (desirable).


• Well-developed communications skills, both verbal and written.


• Experience in complaints and community enquiries handling.


• Adaptable and able to manage competing priorities in a project environment.


• Positive work approach with a willingness to learn, contribute proactively, collaborate as a team player, and maintain motivation in dynamic project settings.


• A willingness to travel throughout Queensland and occasionally work outside of business hours to meet project and stakeholder requirements.

About Us

At SRG Global Utilities, we empower Australian communities by delivering essential services that support a safe, healthy, and fulfilling life. With over 40 years of experience, we're big enough to tackle large-scale projects, yet small enough to ensure every contribution matters.

We specialise in utility infrastructure, including cable laying, water, sewer, and gas pipelines, drainage, and concrete construction. Our teams work hands-on, seeing firsthand the real-world impact of their efforts.

SRG Global Utilities is a place where you can challenge yourself, grow, and build a meaningful career. Our collaborative and driven people thrive on ownership and innovation, creating countless opportunities for personal and professional development.

We Offer

• Competitive salary package commensurate with experience


• Professional development opportunities to enhance your skills and knowledge


• A collaborative and inclusive working environment


• Hybrid and flexible work arrangements


• Access to a work vehicle to support travel requirements across project sites and community locations

SRG Global fully support and promote organic growth within our organisation. This is an opportunity to gain further experience and career progression.

SRG Global are dedicated to achieving a diverse workforce and strongly encourage applications from women, Aboriginal and Torres Strait Islanders.