Community Relations Administrator

LifeFlight Australia; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

LifeFlight Australia is seeking a Community Relations Administrator to support governance records, meetings and CRM management from our Robina office. This full-time role involves coordinating committees, recording minutes, and assisting reporting and events with cross-functional teams.

You will engage with Regional Advisory Committee members and external partners, ensure timely communications, and maintain accurate records while supporting LifeFlight’s community-focused programs and annual

Qualifications

• Experience in administration, executive support or program coordination (≥3 years).
• Strong organisational and time management skills.
• Experience coordinating meetings, preparing agendas and papers, taking accurate minutes and following up actions.
• Excellent written communication skills and attention to detail.
• Experience maintaining records, databases or CRM systems and supporting reporting.
• Proficiency with Microsoft Office; Salesforce or CRM experience is highly regarded.

Responsibilities

• Coordinate meetings and communications for Regional Advisory Committee and Wings of LifeFlight Delegates.
• Record minutes and maintain governance and membership records.
• Support reporting through Salesforce and CRM systems.
• Assist with planning and delivering LifeFlight’s annual Community Forum.
• Collaborate with Community Relations Managers, Marketing and Foundation teams to build relationships.
• Attend meetings and community events, with occasional travel and after-hours attendance.

Skills

Administrative coordination

Stakeholder engagement

Event coordination

Meeting minute taking

Time management

Communication skills

Tools

Microsoft Office

Salesforce

CRM software

Job description

About LifeFlight

LifeFlight Australia is a leading aeromedical organisation dedicated to saving lives through rapid response medical services. Operating a fleet of helicopters and fixed-wing aircraft, LifeFlight delivers critical care and emergency retrievals across Queensland and beyond. In addition to its lifesaving missions, LifeFlight runs a world-class training academy, equipping aviation and medical professionals with the skills needed for high-pressure environments. Our mission is to provide the highest standard of care and make a real difference in the communities we serve.

About the Role

As the Community Relations Administrator, you’ll play an important role in supporting LifeFlight’s Regional Advisory Committee and Wings of LifeFlight Delegate programs, helping ensure our community relationships and programs are well coordinated, organised and supported.

Based at our Robina office, this full-time role offers a varied mix of administration, coordination, stakeholder engagement, event support and CRM management. You’ll coordinate meetings and communications, record minutes, maintain accurate membership and governance records, support reporting through Salesforce, and assist with planning and delivering LifeFlight’s annual Community Forum.

You’ll work closely with Regional Advisory Committee members, Wings of LifeFlight Delegates, Community Relations Managers, Marketing and Foundation teams, and the wider Community team, building positive relationships along the way. The role will suit someone who enjoys bringing structure to busy programs, keeping things moving and taking care of the detail.

Flexibility is important, with occasional travel and attendance at meetings, community activities and events outside standard business hours required.

About You

You’re an organised and proactive administrator who enjoys working with people, coordinating multiple priorities and making sure things stay on track. You have strong attention to detail, communicate confidently and professionally, and take pride in producing accurate, high-quality work.

You’ll bring:

• Experience in administration, executive support or program coordination, ideally with at least three years’ experience.
• Strong organisational and time management skills, with the ability to manage multiple deadlines and competing priorities.
• Experience coordinating meetings, preparing agendas and papers, taking accurate minutes and following up actions.
• Excellent written communication skills and strong attention to detail.
• Experience maintaining accurate records, databases or CRM systems and supporting reporting.
• Proficiency with Microsoft Office, with experience using Salesforce or another CRM system highly regarded.
• Experience coordinating events, meetings or forums.
• A collaborative and professional approach to working with internal and external stakeholders.

Experience supporting committees, advisory groups, membership programs or a not-for-profit or community-focused organisation will be highly regarded.

Most importantly, you’ll be reliable, approachable and comfortable taking ownership of the administration and coordination that keeps programs running smoothly. You’ll enjoy working with a range of people, be confident following things through, and have the flexibility to support community events and activities when required.

Why LifeFlight?

Meaningful Impact

Working with LifeFlight Australia provides an opportunity to make a meaningful impact on people's lives. The organisation is dedicated to saving lives, delivering critical care services, and responding to emergencies. Employees can take pride in contributing to a mission-driven organisation focused on making a positive difference in the community.

Collaboration & Support

At LifeFlight, we are committed to fostering a culture of camaraderie and teamwork. Our aeromedical operations thrive on the close collaboration between medical professionals, pilots, and support staff, all working together in high-pressure environments. We value a supportive and inclusive workplace where individuals can rely on one another, creating a strong sense of purpose and unity. By harnessing the power of teamwork and pooling our strengths, we believe we can overcome any challenge, achieve our goals, and find fulfillment in the critical work we do.

Salary Packaging Options

As an employee of LifeFlight, you have the opportunity to benefit from salary packaging, allowing you to allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards general living expenses. This includes covering various everyday costs like groceries, petrol, mortgage, rent, and school fees, providing you with added financial flexibility and support.

At LifeFlight, we’re committed to serving all communities across Queensland and beyond. We encourage Aboriginal and Torres Strait Islander peoples, as well as people from culturally and linguistically diverse backgrounds, to apply. We value the unique perspectives and experiences that diversity brings to our team and the communities we support.

This is an excellent opportunity to work in a growing organisation that is dedicated to saving lives and serving the community.

Note: the successful applicant will be required to undergo background checks including a national police check as a condition of employment. This position is only open to Australian Citizens, Permanent Residents, or those with unrestricted work rights in Australia. Applicants who do not meet these criteria will not be considered.

Applications close on Monday, 23 November 2026