Community Services Operations Leader

Mars Recruitment; Adelaide; On-site; AUD 120,000 - 150,000; Full time

Job summary

Mars Recruitment is partnering with an established aged care and community services provider to appoint a Community Manager responsible for day‑to‑day operational coordination across Community Services. You will lead service delivery, rostering and workforce capacity to ensure reliable, high‑quality care.

Reporting to the Director of Community Services, you will drive operational performance, client experience and continuous improvement, working with Care Partners, Support Workers, Finance and

Qualifications

• Diploma in Community Services, Health, Business, Management or equivalent operational management experience.
• Experience leading operational service delivery in aged care, home care, disability or health.
• Strong people leadership, coaching and workforce planning skills.
• Experience using operational data and KPIs to improve service outcomes.
• Excellent stakeholder management and communication abilities.
• Ability to balance competing priorities and respond to escalations.
• Experience with community aged care funding and reporting is a plus (PRODA/DSS).

Responsibilities

• Providing day-to-day operational leadership across Community Services.
• Overseeing rostering, scheduling, cancellations and unfilled services.
• Monitoring workforce capacity, utilisation, service gaps and continuity.
• Leading, coaching and developing operational team members.
• Overseeing workforce performance and supporting recruitment and workforce planning.
• Monitoring operational KPIs, utilisation and service delivery performance.
• Supporting accurate operational, funding and government reporting.
• Managing operational complaints, service concerns and workforce risks.
• Supporting audit readiness and continuous improvement initiatives.
• Driving improvements across workflows, rostering, data integrity and client experience.
• Supporting implementation of Support at Home, CHSP and other community aged care program changes.
• Working collaboratively with internal and external stakeholders to deliver strong client and service outcomes.

Skills

Operational leadership

Rostering

Workforce capacity planning

Client experience focus

Stakeholder management

Education

Diploma in Community Services, Health, Business, Management

Tools

PRODA

DSS reporting

Job description

Mars Recruitment is partnering with an established aged care and community services provider to appoint a Community Manager responsible for day‑to‑day operational coordination across Community Services. You will lead service delivery, rostering and workforce capacity to ensure reliable, high‑quality care.

Reporting to the Director of Community Services, you will drive operational performance, client experience and continuous improvement, working with Care Partners, Support Workers, Finance and