Community Liaison Officer

RSPCA Queensland; Townsville City; Hybrid; AUD 58,000 - 71,000; Full time

Benefits offered by this job

8 weeks parental leave

Flexible working arrangements

Study leave

Leave for your furry companions

Counselling and mental health services

Free on-site parking

Discounts and pet food offers

Free pet adoption option

Job summary

RSPCA Queensland Ltd. is seeking a Community Liaison Officer to build relationships with councils, clinics and community groups across Townsville and coordinate our monthly outreach day.

The role involves engaging pet owners with services such as microchipping, desexing programs and pet food support, while coordinating referrals and supporting volunteers.

Qualifications

• Experience in community engagement, customer service, or stakeholder coordination.
• Strong communication and relationship-building skills with diverse groups.
• Excellent organisational skills and ability to manage competing priorities.
• Current Driver Licence and willingness to obtain a Blue Card and Police Check.

Responsibilities

• Build relationships with local councils, veterinary clinics, community groups and support services across the Townsville region.
• Plan and deliver our monthly community outreach day, connecting pet owners with services such as vet services, pet food support, microchipping and desexing programs.
• Connect pet owners with programs, resources and services that support responsible pet ownership.
• Coordinate referrals and work with community partners to help people access the support they need.
• Attend community meetings and engage with local organisations to strengthen community connections and identify opportunities for collaboration.
• Support and coordinate volunteers involved in community programs and outreach activities.
• Maintain accurate records, respond to enquiries and assist with the administration of Community & Prevention programs.

Skills

Organised

Proactive

Strong communication

Customer service

Stakeholder engagement

Microsoft Office

Tools

Microsoft Office

Job description

For more than 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

Employment Type: Permanent, Part-time or Full Time

Renumeration: Up to$64,931 + super & other benefits

If you enjoy working with people, building local partnerships and making a meaningful difference for animals and their owners, this could be the perfect role for you.

As our Community Liaison Officer, you'll play a key role in helping pet owners access the resources and services they need to keep their pets healthy, safe and at home. A key part of the role is delivering our monthly community outreach day, bringing together local partners, volunteers and support services to provide practical assistance such as pet food support, microchipping, desexing programs and access to animal welfare resources.

Outside of these events, you'll focus on building strong relationships with councils, veterinary clinics, community groups and support services across the region. You'll attend community meetings, support volunteers, coordinate referrals and help identify opportunities to improve animal welfare outcomes, while overseeing the administration that keeps our programs running smoothly.

This opportunity is available on either a full-time or part-time basis and offers a mix of in-office, and community-based work and work from home.

What We’re Looking For

We're looking for someone who is organised, proactive and enjoys working with people. While experience in animal welfare is highly regarded, it isn’t essential. We welcome applicants from a range of backgrounds who are passionate about bringing people together, coordinating initiatives and making a positive impact in their community

You’ll be a strong communicator with a practical, solutions-focused mindset and the ability to manage competing priorities. Comfortable working both independently and as part of a team, you’ll bring initiative, adaptability and confidence when engaging with a diverse range of people and organisations.

Above all, you’ll be motivated by meaningful work, take pride in building strong community connections, and be committed to improving the lives of people and their pets.

What You’ll Do

• Build relationships with local councils, veterinary clinics, community groups and support services across the Townsville region.
• Plan and deliver our monthly community outreach day, connecting pet owners with services such as vet services, pet food support, microchipping and desexing programs.
• Connect pet owners with programs, resources and services that support responsible pet ownership.
• Coordinate referrals and work with community partners to help people access the support they need.
• Attend community meetings and engage with local organisations to strengthen community connections and identify opportunities for collaboration.
• Support and coordinate volunteers involved in community programs and outreach activities.
• Maintain accurate records, respond to enquiries and assist with the administration of Community & Prevention programs.

What You’ll Bring to the Role

• Experience in community engagement, customer service, program delivery, stakeholder engagement, or another people-focused role.
• Strong communication and relationship-building skills, with the ability to engage effectively with a diverse range of people, organisations and community partners.
• Excellent organisational skills, with the ability to coordinate activities, manage competing priorities and meet deadlines.
• A proactive, solutions-focused approach, with the confidence to work independently and collaboratively.
• Strong administration and computer skills, including Microsoft Office and the ability to maintain accurate records and documentation.
• A current Driver Licence, Blue Card (or ability to obtain), and willingness to complete a Police Check.
• Experience in animal welfare, animal handling, human services or local government is highly regarded, but not essential. Most importantly, you’ll bring a genuine commitment to animal welfare and a passion for supporting people and their pets.

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Queensland, every role contributes to a better future for animals.

Why Townsville?

Townsville offers the perfect blend of city convenience and laid-back North Queensland living. With sunny weather, a strong sense of community, beautiful natural surroundings and exciting growth across the region, it's a fantastic place to build your career while enjoying an enviable lifestyle. Whether you're looking for a sea change, a fresh start, or your next career move, Townsville has plenty to offer.

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.