Animal Care and Customer Service Attendant

RSPCA Queensland; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

8 weeks parental leave

Flexible working arrangements

Study leave

Counselling and mental health services

Free on-site parking

Discounts and novated leases

50% off Royal Canin pet food

Free pet adoption options

Job summary

RSPCA Queensland is seeking an Animal Care and Customer Service Attendant in Brisbane. This casual role supports daily animal husbandry, enrichment and welfare, while delivering friendly customer service to adopters, volunteers and the community.

You will work as part of the Animal Operations team, helping with shelter and pound operations and maintaining high standards of care and safety for animals and people alike.

Qualifications

• Experience in animal care and welfare.
• Ability to safely handle various animal species.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.

Responsibilities

• Provide compassionate animal care and welfare practices.
• Support admissions, care, reclaim and adoption processes.
• Deliver professional customer service to adopters and the public.
• Maintain records across multiple systems and ensure accuracy.
• Support volunteers and stakeholders to achieve positive outcomes.

Skills

Animal husbandry

Animal handling

Customer service

Communication

Record keeping

Teamwork

Tools

Databases

Job description

Animal Care and Customer Service Attendant

For more than 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Purpose: We exist for animals to live better lives.

About the Role

Are you passionate about animal welfare and thrive in a hands-on environment where no two days are the same?

As an Animal and Customer Care Attendant, you'll play an important role in providing compassionate care to animals while supporting the people who help them find safety, care and a second chance.

Working within our Animal Operations team, you'll contribute to positive animal welfare outcomes through daily animal husbandry, enrichment, handling and care activities, while also delivering exceptional customer service to adopters, owners, volunteers, council stakeholders and members of the community. You'll support a range of shelter and pound operations, helping ensure animals receive the care, attention and support they need throughout their journey with RSPCA Queensland.

This is a casual position, offering the opportunity to work within a dynamic and rewarding shelter environment where your contribution directly impacts the wellbeing of animals every day.

If you enjoy meaningful, hands-on work, building positive relationships and making a real difference to the lives of animals and people alike, this could be the perfect opportunity for you.

What We're Looking For

We're looking for a compassionate and adaptable animal care professional who is passionate about animal welfare and committed to delivering exceptional care and customer experiences. Whether your background is in animal care, veterinary services, shelter operations or a similar environment, you'll bring a practical, positive and team-focused approach to your work.

You’ll be confident working with a variety of animals and comfortable interacting with customers, volunteers, council representatives and other stakeholders. Strong communication skills, attention to detail and the ability to remain organised in a fast-paced environment will help you succeed in this role.

You’ll enjoy a role that combines animal care, customer service and administration, and you’ll be comfortable balancing competing priorities while maintaining a high standard of care and

professionalism. Above all, you’ll be someone who genuinely cares about improving outcomes for animals and contributing positively to a purpose-driven team.

What You’ll Do

In this role, you will:

• Deliver high-quality animal husbandry, handling, enrichment and welfare practices for animals in our care.
• Support the admission, care, reclaim and adoption processes to help animals achieve positive outcomes.
• Provide professional and empathetic customer service to members of the public, adopters and animal owners.
• Assist with the intake, management and release of stray, impounded and court-hold animals.
• Build positive relationships with volunteers, council representatives and other stakeholders.
• Accurately maintain animal, customer and operational records across multiple systems.
• Monitor animal health and wellbeing and elevate concerns as required.
• Maintain clean, safe and functional animal housing and work areas.
• Support volunteers in carrying out daily operational activities.
• Assist with retail sales and provide education to animal owners and adopters.
• Ensure compliance with workplace health and safety, legislative and organisational requirements.
• Contribute to a positive team culture that reflects RSPCA Queensland's values and behaviours.
• Promote responsible pet ownership and positive animal welfare outcomes through customer interactions and education.
• Contribute to events, fundraising activities and other operational initiatives.

What You’ll Bring to the Role

• Demonstrated experience in animal husbandry, animal handling and animal welfare practices.
• Ability to safely handle a variety of animal species within a shelter, pound, veterinary or similar animal care environment.
• Strong customer service, communication and interpersonal skills.
• Ability to build positive relationships with customers, volunteers, council representatives and other stakeholders.
• Strong organisational skills and attention to detail, with the ability to effectively manage competing priorities.
• Demonstrated experience maintaining accurate records and working across multiple databases and software systems.
• Sound problem-solving skills and the ability to exercise judgement in a busy operational environment.
• Ability to perform physically demanding duties, including animal handling, cleaning and manual handling tasks.
• Experience working within a shelter, pound, animal management, local government, veterinary or animal welfare environment will be highly regarded.
• A genuine commitment to animal welfare and alignment with RSPCA Queensland's purpose and values.

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, and 50% off Royal Canin pet food, we've got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Queensland, every role contributes to a better future for animals.

Join a team dedicated to creating positive outcomes for animals and the community every day. You'll have the opportunity to combine your passion for animal welfare with meaningful work that directly improves the lives of animals in need.

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.