Community Experience Advocate

Social Futures Ltd; Tweed Heads; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Salary packaging

Wellness benefits

Job summary

Social Futures Ltd is seeking a customer service oriented role based in Tweed Heads, NSW. You will support community enquiries, share information about programs, and link people to referral pathways while updating client records in our systems.

Delivering compassionate, high-quality service across service streams is essential. You will engage with diverse and vulnerable people, use de-escalation techniques when needed, and maintain clear boundaries and accurate information to ensure positive

Qualifications

• Experience in a community or similar service organisation.
• Ability to work with diverse and vulnerable people.
• Strong communication and problem-solving skills.

Responsibilities

• Support customer and community enquiries and connect people to referral pathways.
• Share information on programs with community and stakeholders.
• Confidentially update information within customer management systems.
• Deliver excellent customer service to achieve positive outcomes.
• Provide additional enquiry and intake support across service streams.

Skills

Customer service

De-escalation

Interpersonal skills

Communication

Tools

Client records management system

Job description

Social Futures Ltd is seeking a customer service oriented role based in Tweed Heads, NSW. You will support community enquiries, share information about programs, and link people to referral pathways while updating client records in our systems.

Delivering compassionate, high-quality service across service streams is essential. You will engage with diverse and vulnerable people, use de-escalation techniques when needed, and maintain clear boundaries and accurate information to ensure positive