Community Engagement and Impact Advisor

City of Melbourne; Melbourne; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid working

Up to 20 weeks parental leave

Study assistance

Job summary

City of Melbourne is seeking a Community Engagement and Impact Advisor to strengthen engagement practices across the organisation. You will plan, deliver and evaluate inclusive engagement projects, provide expert advice, and contribute to tools and resources that enhance outcomes for Melbourne's diverse communities.

This role offers the opportunity to influence organisation-wide engagement, support innovative projects, and work with a collaborative team on meaningful community impact.

Qualifications

• Demonstrated knowledge of community engagement principles and best-practice approaches.
• Experience engaging with diverse communities including CALD, First Nations, youth, LGBTIQA+ and people with disability.
• Excellent relationship management and ability to influence stakeholders across multidisciplinary teams.
• Experience in project management and delivery of engagement activities.
• Ability to synthesise research and insights to advise decision making.
• Develop and improve engagement resources, tools and templates.

Responsibilities

• Provide advice and support on community engagement planning, delivery and evaluation.
• Contribute to continuous improvement through systems, tools, templates and processes.
• Undertake research, analyse insights and identify best-practice approaches.
• Build relationships across Council to embed engagement policy and priorities.
• Engage with internal stakeholders to support positive community outcomes.

Skills

Stakeholder engagement

Relationship building

Project management

Research & analysis

Effective reporting

Collaborative teamwork

Adaptability

Education

Relevant tertiary qualification in engagement/policy

Job description

The Community Engagement and Impact Advisor sits within the Community Engagement and Impact Team and plays a key role in strengthening community engagement practice across the City of Melbourne. Working closely with project teams, you will help plan, deliver and evaluate meaningful, inclusive and best practice community engagement projects, provide expert advice on engagement and inclusion, and contribute to continuous improvement in community engagement practice that creates meaningful outcomes for Melbourne's diverse communities.

This is a unique opportunity to influence organisation-wide engagement practice, support innovative projects, and contribute to the development of systems, tools and resources that enhance the value created with and for our community.

A little more about the role

Provide advice and support to project teams across Council on community engagement planning, delivery and evaluation, in line with the Community Engagement Policy.

Contribute to continuous improvement of community engagement practices through systems, tools, templates and processes.

Undertake research, analyse insights and identify best-practice approaches to community engagement.

Build strong relationships across Council to embed the Community Engagement Policy and other key organisational priorities.

Engage with a diverse range of internal community engagement supporters to support positive community outcomes.

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are passionate about community outcomes and thrive in environments where collaboration, inclusion and continuous improvement drive success. You enjoy working across diverse stakeholder groups and can translate insights into practical solutions that create meaningful impact.

You may also be:

An experienced community engagement or community development professional who enjoys working across complex projects.

A skilled relationship builder who can establish trust and influence stakeholders at all levels.

An analytical thinker who can interpret research, identify trends and apply insights to improve outcomes.

A confident communicator with strong written skills and the ability to prepare quality reports, presentations and briefing materials.

A strong communicator who can prepare clear reports, briefing notes, presentations and engagement materials for a variety of audiences.

Adaptable, curious and motivated by continuous improvement and positive community impact.

What your experience might look like (Key Selection Criteria)

Relevant tertiary qualifications and/or demonstrated experience in community engagement, community development, public policy or a related discipline.

Demonstrated knowledge of community engagement principles, methodologies and best-practice approaches.

Experience working with diverse communities, including culturally and linguistically diverse communities, First Nations peoples, young people, LGBTIQA+ communities and people with disability.

Excellent relationship management skills, including the ability to build collaborative relationships and work effectively across multidisciplinary teams.

Demonstrated experience in project management.

Demonstrated research, analytical and problem-solving skills, with the ability to synthesise information and insights and provide advice to support community engagement outcomes and informed decision-making.

Demonstrated ability to contribute to the development and continuous improvement of community engagement resources, tools, processes and practices.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.