Manager Internal Communications

Council Jobs; Melbourne; Hybrid; AUD 144,000 - 163,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Parental leave (up to 20 weeks)

Study assistance

Corporate discounts

Career development

Job summary

City of Melbourne is seeking a Manager, Internal Communications to lead a small team and shape how staff receive information, stay engaged and connected to city priorities.

You'll plan, deliver and evaluate internal content and campaigns across channels, with a strong emphasis on digital delivery and frontline, non-desk staff.

Reporting to the Head of Corporate Affairs, you will partner with senior leaders to guide change, provide strategic advice, and strengthen employee experience.

Qualifications

• Leadership and stakeholder management experience in a complex organisation.
• Experience developing and delivering integrated communications strategies.
• Experience providing strategic communications advice on high-risk issues.
• Ability to evaluate communications effectiveness using evidence and insights.
• Ability to influence senior leaders and lead a team in a demanding environment.

Responsibilities

• Lead clear, timely and engaging internal communications connecting staff to City priorities.
• Plan and deliver high-impact internal campaigns supporting major organisational initiatives and change.
• Lead and improve internal channels with emphasis on digital and frontline staff.
• Provide strategic communications advice and coaching to senior leaders and teams on complex matters.

Skills

Leadership

Stakeholder management

Strategic communications

Change management

Measurement & evaluation

Education

Tertiary qualification in communications/related field

Job description

• Shape workforce communications and engagement across a large, complex organisation
• $144,471 – $162,599 + 12% Super
• Permanent full-time opportunity

About the role

The Manager, Internal Communications sits within the Communications branch and offers an exciting opportunity to lead internal communications that keep our workforce informed, engaged and connected to the City of Melbourne’s priorities.

Leading a small internal communications team, you will oversee the planning, delivery and measurement of internal content, campaigns and staff updates across multiple channels.

With a strong focus on digital communications, frontline workforce engagement and the overall staff experience, you will work closely with senior leaders and teams across the organisation to provide expert advice, support organisational change and strengthen employee engagement.

A little more about the role

• Lead clear, timely and engaging internal communications that connect our workforce to City of Melbourne priorities.
• Plan and deliver high-impact internal campaigns supporting major organisational initiatives and change.
• Lead and improve internal communication channels, with a strong focus on digital communications and reaching frontline and non-desk-based employees.
• Provide strategic communications advice and coaching to senior leaders and teams, including on complex and high-risk matters.

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what is most important to the people who live, work, study, visit and invest in our great city.

We are proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it is your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are an experienced communications leader who knows how to translate complex information into clear, engaging and audience-focused communications. You are confident working with senior stakeholders, navigating competing priorities and providing trusted advice in a fast-paced and complex environment.

What your experience might look like

• A relevant tertiary qualification in communications, media or business, with sound knowledge of change management.
• Extensive experience developing and delivering integrated communications strategies.
• Experience providing strategic communications advice on high-risk and rapidly evolving issues.
• Demonstrated ability to evaluate communications effectiveness and use evidence and insights to continuously improve.
• Strong leadership and stakeholder management capability, including experience influencing senior leaders and leading a team in a complex and demanding environment.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Need more info?

Refer to the position description below or contact Kosta Pandos – Head of Corporate Affairs, ************@melbourne.vic.gov.au.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.