Community Employment Coach – Transform Lives

SYC; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday day off

Salary packaging benefits

Additional one week of paid leave per

Job summary

SYC is seeking a motivated Employment Coach to deliver high-quality employment services under the Workforce Australia program. The role is based at SYC's Cranbourne site, Melbourne, and will involve coaching participants, conducting career assessments, and creating personalised action plans to improve employment outcomes.

You will work autonomously within a supportive team, help clients develop job search strategies, resumes, and interview skills, and refer to training and counselling as needed.

Qualifications

• Experience in customer service or client-facing roles.
• Strong time management and organisational skills to meet deadlines and KPI targets.
• Excellent written and verbal communication; able to conduct client assessments and prepare case notes/reports.
• Outcome-focused with a passion for helping people succeed.
• Ability to develop relationships with employers and stakeholders.
• Flexible to work across multiple locations.
• Proficient computer skills and familiarity with standard software.

Responsibilities

• Provide one-to-one coaching sessions, assess career needs, and create personalised action plans.
• Conduct career assessments to identify strengths, interests and values to guide goals.
• Network with community organisations to create opportunities for participants.

Skills

Customer service

Time management

Communication skills

Planning & prioritising

Employer relationships

Flexible across locations

Computer skills

Job description

SYC is seeking a motivated Employment Coach to deliver high-quality employment services under the Workforce Australia program. The role is based at SYC's Cranbourne site, Melbourne, and will involve coaching participants, conducting career assessments, and creating personalised action plans to improve employment outcomes.

You will work autonomously within a supportive team, help clients develop job search strategies, resumes, and interview skills, and refer to training and counselling as needed.