Community Customer Experience Officer

Shire Of Capel; Shire Of Capel; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Casual loading

Job summary

The Shire of Capel in Capel, WA is seeking a Customer Experience Officer to be the first point of contact for customers, delivering friendly, professional service.

You will triage requests, assist with basic enquiries, handle payments, venue hire, and process applications and registrations, with casual shifts across weekdays 8:15am to 4:45pm.

This casual role offers hourly pay at approximately 35.1763 AUD, plus casual loading, and provides a flexible entry into local government community services.

Qualifications

• First point of contact for customers, providing friendly, professional service.
• Triage requests and escalate complex issues to the appropriate teams.
• Handle payments, venue hire, and process applications and registrations.

Responsibilities

• Triages customer requests and provides basic information.
• Escalates complex issues to relevant teams.

Job description

Community Customer Experience Officer Shire of Capel Capel, WA, AU

Job Description

The Shire of Capel is seeking a Customer Service Officer to be the first point of contact for customers. You will triage requests, assist with basic enquiries, and elevate more complex issues to the appropriate teams. You'll also handle payments, venue hire, and process applications and registrations with a friendly, professional approach.

Casual shifts are available Monday to Friday 8:15am - 4:45pm. The role offers an hourly rate of 35.1763 AUD plus casual loading, with a strong emphasis on