Customer Experience Officer

Shire of East Pilbara; Newman, Marble Bar, Nullagine; On-site; AUD 74,000 - 90,000; Full time

Benefits offered by this job

Living Allowance up to $13K p.a.

Superannuation up to 22%

Long Service Leave

Paid Parental Leave

Uniform Allowance

Employee Assistance Program

50% Discount on Shire facilities &

Disability & services

Job summary

Shire of East Pilbara in Newman, WA, seeks a Customer Experience Officer to join a service-focused team. You will handle customer inquiries, assist with admin tasks, and support efficient service delivery across local communities.

Ideal candidates have customer service experience, strong computer skills, and a current WA C Class Licence. The role offers a supportive workplace with salary up to $82,045 p.a., a living allowance, and progressive superannuation.

Qualifications

• Experience in a Customer Service or administration function.
• Good knowledge of computer systems and software packages.
• Current WA C Class Drivers Licence.

Responsibilities

• Provide frontline customer service and handle inquiries.
• Assist with administrative tasks and document processing.
• Maintain positive stakeholder relationships and team collaboration.

Skills

Customer service

Administration

Computer literacy

WA C Class Drivers Licence

Tools

Computer systems software

Job description

BASE SALARY UP TO $82,045 p.a.

LIVING ALLOWANCE

2 POSITIONS AVAILABLE

Up to 22% Superannuation Contribution* | Living Allowance up to $13K p.a. | Eligibility for Long Service Leave | Paid Parental Leave | Uniform Allowance | Employee Assistance Program | 50% Discount on Shire facilities & services

The progressive Shire of East Pilbara, the largest local Government Authority in Western Australia, servicing the town sites of Newman, Marble Bar, Nullagine and local communities, is offering an exciting opportunity to join our team.

Join the journey to creating the incredible as our Customer Experience Officer

Do you have?

• Previous experience in a Customer Service function/administration function
• Good knowledge of and experience in the usage of computer systems and software packages
• Current WA “C” Class Drivers Licence

To be successful in this role, you will have developed communication and interpersonal skills with the ability to work autonomously and in a team environment. You will have developed time management, self-management and organisation skills with excellent customer service skills and the ability to maintain positive stakeholder relationships.

Join a Team working with passion and purpose aimed at proactively achieving the Shire’s Vision and Objectives while living its values of Leadership with HEART -Honesty, Excellence, Accountability, Respect and Teamwork.

Contact Information

For enquiries relating to the application or recruitment process, please contact: People and Culture Team on [phone] or [e-mail].

Closing Date: 28/09/2026 4:00 PM W. Australia Standard Time

* Subject to employee superannuation contribution