Community Associate

The Commons; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts at Commons Cafe/Bar

Free counselling sessions

Birthday leave

Maternity leave

Further education program

Job summary

The Commons in NSW is seeking a proactive Community Associate to foster a thriving member community and smooth operations. You will welcome members, assist with events, and manage admin tasks to ensure a warm, productive space.

You’ll collaborate with the Community Manager, build external relationships, and help deliver outstanding member experiences in a dynamic, fast-paced environment at The Commons.

Qualifications

• 2+ years in customer service.
• Excellent verbal and written communication.
• Strong relationship-building skills.
• Experience with administration and operations.
• Proactive with initiative and problem-solving.
• Adaptable and eager to learn.
• Ability to navigate change.
• Familiarity with G-Suite, Canva and Slack.

Responsibilities

• Greet members and guests at front desk with excellent service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions and engagement through relationships.
• Onboard members and companies within the space.
• Manage onboarding tours, inductions and welcome packs.
• Address member issues or escalate to Community Manager.
• Support daily scheduling, emails, and inquiries.
• Assist with events setup and wrap-up.
• Maintain databases of members, companies, contractors, suppliers.
• Maintain workspace presentation and cleanliness.
• Coordinate with cleaning staff and stock management.

Skills

Customer service

Verbal & written communication

Relationship building

Administration & operations

Initiative & problem-solving

Adaptability & learning

Change navigation

G-Suite

Canva

Slack

Tools

G-Suite

Canva

Slack

Job description

About the Role

We’re seeking a talented and passionate Community Associate to join our team and help us create a thriving and inclusive environment. As a key member of the team, you will play a crucial role in fostering community, supporting the member experience, and ensuring seamless operations. You are a team player who can work independently, demonstrate excellent attention to detail, and build strong internal and external relationships. If you’re ready to immerse yourself in an exciting and fast-paced environment where you can make a genuine impact on our members, we invite you to join our team at The Commons.

About You

You are a proactive and personable professional with a strong background in community engagement, events, and operations. With a “can-do” attitude and a willingness to learn, you thrive in dynamic environments, demonstrating adaptability and problem-solving skills. Your ability to build meaningful relationships and support both members and the wider team makes you a key asset in fostering a vibrant community.

What You’ll Do

The main duties of the role include but are not limited to the below:

Community Engagement & Member Experience

• Greet members and guests from the front desk, consistently delivering excellent customer service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions, collaborations, and engagement through relationship-building initiatives.
• Understand our members and how we can support their businesses.
• Manage the onboarding process, including tours, inductions, and welcome packs.
• Address member-related issues or elevate to the Community Manager when necessary.
• Notify the Community Manager of any potential membership changes.

Events Management

• Assist in creating and distributing promotional materials for weekly events.
• Support event setup and pack-down as required.
• Help prepare for community events such as member breakfasts and Friday night drinks.
• Take ownership of events to ensure an outstanding member experience.
• Actively participate in community and member events.

Operations & Facilities Management

• Support daily scheduling and operational tasks as directed by the Community Manager.
• Respond to emails and member inquiries in a timely manner.
• On-board and off-board members and companies within the space.
• Maintain accurate databases of members, companies, contractors, and suppliers.
• Ensure the accuracy of the Member/Doggo Directory.
• Assist with IT ticket management and provide basic troubleshooting support.
• Send out notifications for events and reminders within your location.
• Ensure offices and desks are clean and ready for new members.
• Deliver incoming mail to members promptly.
• Ensure the workspace is well presented and fully operational.
• Report maintenance issues and assist in their resolution.
• Conduct regular building checks and maintain cleanliness.
• Monitor stock levels and order consumables as needed.
• Oversee storage area audits and cleanliness.
• Coordinate with cleaning staff to maintain high standards.
• Conduct weekly fridge and pantry cleans.

You’ll Bring

• 2+ Years customer service experience.
• Exceptional verbal & written communication skills.
• Build & maintain rapport with others.
• Initiate contact easily, especially when engaging with new people.
• Prior experience with administration and/or operations.
• Strong initiative and problem-solving skills.Adaptability and a willingness to learn.
• Proven ability to navigate change effectively.
• Experience with G-Suite, Canva, and Slack.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Additional paid maternity leave
• Further education program to support personal and professional development

Our Values

All actions and behaviours must align with the company’s core values:

• Putting Our Members First
• Fostering Community
• Working Together as a Team
• Constantly Learning & Growing