Community Associate

The Commons; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discount on Commons Cafe & Bar

Free counselling sessions

Birthday leave

Additional paid maternity leave

Further education program

Job summary

The Commons in Melbourne seeks a proactive Community Associate to enhance member experience, manage front desk interactions, and support events. You will collaborate with the Community Manager to onboard members, coordinate activities, and maintain space operations with high attention to detail.

Ideal candidates have 2+ years in customer service, strong communication skills, and a knack for building relationships within a vibrant community. A collaborative, can-do attitude is essential.

Qualifications

• 2+ years customer service experience.
• Excellent verbal and written communication skills.
• Strong relationship building and rapport with others.
• Initiate contact easily with new people.
• Experience in administration or operations is a plus.
• Good initiative, problem solving, and adaptability.
• Ability to navigate change effectively.

Responsibilities

• Manage community engagement and member experience at front desk and during events.
• Support onboarding of members and companies; assist tours and inductions.
• Help coordinate weekly events and member breakfasts, Friday drinks.
• Assist with daily operations, IT tickets, and data upkeep.
• Maintain member and supplier databases; ensure workspace readiness.
• Collaborate with Community Manager on member changes and issues.

Skills

Verbal communication

Written communication

Relationship building

Customer service

Problem solving

Adaptability

Change management

Initiative

Tools

G-Suite

Canva

Slack

Job description

About the Role

We’re seeking a talented and passionate Community Associate to join our team and help us create a thriving and inclusive environment. As a key member of the team, you will play a crucial role in fostering community, supporting the member experience, and ensuring seamless operations. You are a team player who can work independently, demonstrate excellent attention to detail, and build strong internal and external relationships.

About You

You are a proactive and personable professional with a strong background in community engagement, events, and operations. With a “can-do” attitude and a willingness to learn, you thrive in dynamic environments, demonstrating adaptability and problem-solving skills. Your ability to build meaningful relationships and support both members and the wider team makes you a key asset in fostering a vibrant community.

What You’ll Do

The main duties of the role include but are not limited to the below:

Community Engagement & Member Experience

• Greet members and guests from the front desk, consistently delivering excellent customer service.
• Anticipate member needs to enhance their experience.
• Facilitate introductions, collaborations, and engagement through relationship-building initiatives.
• Understand our members and how we can support their businesses.
• Manage the onboarding process, including tours, inductions, and welcome packs.
• Address member-related issues or elevate to the Community Manager when necessary.
• Notify the Community Manager of any potential membership changes.

Events Management

• Assist in creating and distributing promotional materials for weekly events.
• Support event setup and pack-down as required.
• Help prepare for community events such as member breakfasts and Friday night drinks.
• Take ownership of events to ensure an outstanding member experience.
• Actively participate in community and member events.

Operations & Facilities Management

• Support daily scheduling and operational tasks as directed by the Community Manager.
• Respond to emails and member inquiries in a timely manner.
• On-board and off-board members and companies within the space.
• Maintain accurate databases of members, companies, contractors, and suppliers.
• Ensure the accuracy of the Member/Doggo Directory.
• Assist with IT ticket management and provide basic troubleshooting support.
• Send out notifications for events and reminders within your location.
• Ensure offices and desks are clean and ready for new members.
• Deliver incoming mail to members promptly.
• Ensure the workspace is well presented and fully operational.
• Report maintenance issues and assist in their resolution.
• Conduct regular building checks and maintain cleanliness.
• Monitor stock levels and order consumables as needed.
• Oversee storage area audits and cleanliness.
• Coordinate with cleaning staff to maintain high standards.
• Conduct weekly fridge and pantry cleans.

You’ll Bring

• 2+ Years customer service experience.
• Exceptional verbal & written communication skills.
• Build & maintain rapport with others.
• Initiate contact easily, especially when engaging with new people.
• Prior experience with administration and/or operations.
• Strong initiative and problem-solving skills.
• Adaptability and a willingness to learn.
• Proven ability to navigate change effectively.
• Experience with G-Suite, Canva, and Slack.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Additional paid maternity leave
• Further education program to support personal and professional development

Our Values

All actions and behaviours must align with the company’s core values:

• Putting Our Members First
• Fostering Community
• Working Together as a Team
• Constantly Learning & Growing

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