Community Lead

The Commons; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discount at Commons cafes and bars

Free counselling sessions

Birthday leave

Work across multiple locations

Weekly events program (breakfast club,

Maternity leave (paid)

Job summary

The Commons in Melbourne is seeking a proactive Community Lead to cultivate a thriving member community across locations. You’ll manage events, welcome new members, and coordinate daily operations to ensure a seamless experience.

We’re looking for a candidate who loves people, can lead at pace, and enjoys improving the member journey through thoughtful programming and cross-location collaboration.

Qualifications

• 3+ years in a fast-paced customer service environment.
• Experience coordinating events and stakeholder engagement.
• Strong communication and relationship-building skills.

Responsibilities

• Greet and engage members, foster relationships, and understand member needs.
• Plan and run member events and workshops aligned with the brand.
• Oversee daily operations, bookings, and space logistics across locations.
• Maintain databases and member records; assist with IT/ticket support as needed.

Skills

Customer service

Event management

Communication

Time management

Attention to detail

Tools

CRM software

MS Office

Job description

About the Role

We are seeking a passionate and driven Community Lead to join our team and help us foster a thriving and inclusive environment. As the Community Lead, you will play a vital role in cultivating strong relationships with our members, overseeing events, and driving engagement. The ideal candidate is a natural connector, problem solver, and has a genuine passion for delivering exceptional member experiences.

About You

You are a dedicated and experienced professional with a strong background in operations, events, and customer experience. Passionate about fostering community and delivering seamless experiences, you excel in team leadership, coordination, and problem-solving. With expertise across hospitality, administration, and marketing, you thrive in fast-paced environments, ensuring efficiency and quality in everything you do. Adaptable, people-focused, and detail-oriented, you’re always looking for opportunities to grow, connect, and make a positive impact.

The main duties of the role include but are not limited to the below:

What you’ll do

Community Engagement & Member Experience

• Greet guests at the front desk, ensuring a warm and welcoming environment.
• Facilitate introductions and relationship-building initiatives among members.
• Maintain a thorough understanding of all members and companies in the space.
• Manage the onboarding process, including tours, inductions, and welcome packs.

Events Management

• Lead and coordinate member events in alignment with The Commons brand.
• Facilitate community events such as member talks, panel discussions, and workshops.
• Promote and encourage attendance at relevant events across locations.
• Assist with event setup, pack-down, and logistical support as needed.
• Audit and order supplies to support event execution.

Operations & Facilities Management

• Ensure the workspace is fully operational and well-maintained.
• Report and assist in resolving maintenance issues.
• Conduct regular building checks and oversee cleanliness, including kitchens and meeting rooms.
• Manage inventory, ordering consumables, and auditing storage areas.
• Liaise with cleaning staff to ensure high standards of hygiene and presentation.

Daily Operations

• Assist the Community Manager with scheduling and daily operations.
• Respond to member inquiries in a timely and professional manner.
• Maintain and update internal databases, including member directories and CRM records.
• Manage IT support tickets and provide basic troubleshooting assistance.
• Ensure offices and desks are clean, organised, and ready for new members.
• Distribute incoming mail to members efficiently.

You’ll bring

• 3+ years’ experience in a fast-paced customer service environment.
• Strong communication skills with the ability to build rapport easily.
• Experience in event management and organisation.
• A hands‑on approach to daily responsibilities.
• Passionate about creating an outstanding member experience.
• Ability to think outside the box and proactively identify members’ needs.
• Strong time management skills and excellent attention to detail.
• A people‑person who thrives in a community‑driven environment.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Ability to work across different locations
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Further education program to support personal and professional development

Our Values

At The Commons, our values guide how we work, collaborate and show up for one another every day. We’re looking for people who genuinely embody these values in the way they think, act and contribute.

• Putting Our Members First
• Fostering Community
• Working Together as a Team
• Constantly Learning & Growing