Guest Service Ambassador

Everi Pty

Sydney

Hybrid

AUD 55,000 - 75,000

Full time

25 hours ago

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Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's#

Premium offices

Job summary

Jones Lang LaSalle (JLL) in Sydney is seeking a Front Desk/Guest Services professional to deliver a warm, personalized welcome and manage seamless check-ins for visitors and executives.

You will be the knowledge hub for employees, assisting with Google Suite, Slack and badge access, and you will collaborate with the REWS team to keep guest areas impeccably prepared and welcoming.

Evening and weekend availability may be required for event support.

Qualifications

Deliver warm, personalized welcome to guests.
Patience, sense of humor, adaptability and a can-do attitude.
Strong customer service experience.
Perform seamless check-in and registration for visitors and executives.
Anticipate guest needs and proactively offer assistance.
Act as knowledge hub for employees and executives, providing accurate information.
Be comfortable with ambiguity and a flexible approach.
Collaborate with REWS to ensure guest areas are prepared and customer-ready.
Trained in Google Suite, REWS Ticketing System, Quip, Slack and badging access.
Assist REWS by monitoring and replying to requests in person or via Slack.
Cross-train to support all REWS functions on Specialty and Employee Floors in Salesforce Tower Sydney.
Support event tasks and assist management as needed.
Availability during evenings, weekends, and after hours for events.

Responsibilities

Deliver welcoming experiences for guests and manage registration.
Serve as a go-to information source for employees and executives.
Collaborate with REWS to ensure guest areas are prepared and maintained.
Assist with REWS requests and communicate responses promptly.
Support event setup and related tasks as required.

Skills

Customer service

Guest experience

Interpersonal skills

Communication

Adaptability

Positive attitude

Tools

Google Suite

Slack

Quip

REWS Ticketing System

Badging access

Job description

Job Description

Deliver a warm, personalized welcome to all guests, setting the tone for an extraordinary Salesforce experience.

Patience, a sense of humour, adaptability, and a positive, can-do attitude!

Strong customer service experience.

Perform seamless check-in and registration, ensuring a smooth start to every visitor's journey.

Anticipate guest needs and proactively offer assistance, embodying our commitment to customer magic.

Serve as the ultimate knowledge hub for employees and executives, providing accurate information with a smile.

Comfort with ambiguity and ability to be flexible in an ever-changing environment.

Collaborate with the Real Estate & Workplace Services (REWS) team to ensure all guest-facing areas are impeccably prepared and customer-ready.

Be trained in Google Suite, REWS Ticketing System, Quip, Slack and badging access.

Assist the REWS team by monitoring and ensuring all REWS requests in person or via slack are being acknowledged and replied to.

All GSA's will be cross trained to support all functions of REWS support on all Specialty Floors and Employee Floors located within Salesforce Tower Sydney.

Perform related event support tasks.

Assist with any reasonable request made by management.

Availability during evenings, weekends, and after hours is required on an as-needed basis for event execution.

About the Employer

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

About the Candidate

A candidate that has a passion for creating exceptional customer experiences and building genuine connections with strong interpersonal skills with the ability to engage confidently with guests at all levels.

Work Environment