Community Access/ Home Support

4 Hearts Support Pty Ltd; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Job summary

4 Hearts Support Pty Ltd – Coolangatta QLD is seeking experienced male and female Support Workers to assist a participant transitioning back into community living in Coolangatta, Gold Coast. The role involves delivering person-centred, respectful support following established plans and risk procedures.

You will work with a supportive team, maintaining professional boundaries, completing shift notes, and collaborating with family and professionals as needed.

Qualifications

• Experience supporting individuals with complex needs in community settings.
• Ability to follow support plans and risk-management procedures.
• Excellent written documentation and shift notes.
• Strong teamwork with families and professional networks.

Responsibilities

• Provide individualised support during transition back to community living.
• Assist with routines, daily living and community access.
• Help with appointments, activities and household tasks.
• Maintain a safe living environment and respectful boundaries.
• Complete accurate shift notes and incident reports.

Skills

Calm demeanor

Patience

Reliability

Independent worker

Strong communication

Education

Disability or community support qualification

Job description

4 Hearts Support Pty Ltd – Coolangatta QLD

Support Workers – Male & Female
Coolangatta | Gold Coast, QLD

4 Hearts Support is seeking experienced and compassionate male and female Support Workers to join our team in Coolangatta to support a new participant transitioning back into the community.

This is an important opportunity to provide consistent, respectful and person-centred support during a significant period of transition. We are looking for workers who can build trust while maintaining clear professional boundaries, follow established support strategies and contribute to a safe and positive environment.

About the Role

You will provide individualised support to a participant as they transition back into community living. Support may include:

• Supporting the participant to re-establish routines and daily living skills

• Community access and participation

• Supporting appointments, activities and community-based commitments

• Assisting with household tasks and maintaining a safe living environment

• Encouraging independence, positive decision-making and social connection

• Supporting the participant to engage appropriately within the community

• Providing calm, consistent and respectful support during periods of stress or heightened emotions

• Following the participant's support plan, behaviour support strategies and risk-management procedures

• Maintaining professional boundaries at all times

• Completing accurate shift notes, incident reports and other required documentation

• Working collaboratively with the participant, family/support network and wider professional team where appropriate

About You

We are looking for people who are:

• Calm, patient and emotionally mature

• Reliable and consistent

• Confident working with complex support needs

• Able to maintain professional boundaries while developing positive rapport

• Comfortable working within structured routines and support plans

• Able to recognise changes in behaviour, mood or presentation and escalating concerns appropriately

• Respectful, non-judgemental and genuinely committed to supporting people to achieve positive outcomes

• Confident working independently while also contributing to a team

• Strong communicators with good written documentation skills

• Comfortable supporting community reintegration and maintaining a safe environment

Experience working with complex behaviours, forensic backgrounds, psychosocial disability, trauma, mental health, substance-use histories or other high-support environments will be highly regarded.

Essential Requirements

• NDIS Worker Screening Check

• Working with Children Check, where applicable

• Current First Aid & CPR

• NDIS Worker Orientation Module

• Relevant qualifications and/or demonstrated experience in disability or community support

• Current Australian driver's licence

• Reliable vehicle with appropriate insurance

• Ability to provide required pre-employment checks

• Availability for a range of shifts, including weekends and potentially active/sleepover support depending on participant requirements

What We Offer

At 4 Hearts Support, we are a small, director-led team focused on providing personalised, consistent and high-quality support.

You will have the opportunity to work closely with a supportive team and contribute meaningfully to a participant's transition back into community life.

We value workers who are reliable, respectful, accountable and genuinely invested in the people they support.

Location

Coolangatta / Southern Gold Coast

Employment

Casual / Part-Time opportunities available, with the potential for ongoing hours based on participant needs and roster requirements.

Male and female applicants are encouraged to apply.

If you believe you have the experience, maturity and approach required for this role, we would love to hear from you.