Communications and Engagement Officer

LMHR Consulting Pty; Sydney; Hybrid; AUD 42,000 - 54,000; Part time

Job summary

NSW Tollway Ombudsman is seeking a Communications and Engagement Officer on a part-time 0.6 FTE basis with hybrid working arrangements. You will shape communications and engagement from the ground up, coordinating stakeholders, events and publications in a small, collaborative team.

You will bring strong writing and relationship-building skills, plus experience across communications, events or public affairs. Join us to help deliver transparent and effective stakeholder engagement.

Qualifications

• Experience in communications, stakeholder engagement, public affairs, member services, events or related roles.
• Strong writing, editing and proofreading skills, with the ability to communicate complex information clearly.
• Experience coordinating stakeholder engagement activities, events or consultations.
• Experience supporting reports, publications and organisational communications.
• Strong organisational and project coordination skills with the ability to manage multiple priorities.
• Experience using Microsoft 365 applications including Word, Outlook, Excel, PowerPoint, Teams and SharePoint.

Responsibilities

• Coordinate stakeholder and member engagement activities across the organisation.
• Plan and deliver stakeholder events, forums, workshops and engagement activities.
• Develop, edit and coordinate internal and external communications plans and materials.
• Draft newsletters, stakeholder updates, website content, presentations, factsheets and other collateral.
• Build and maintain productive relationships with members, toll entities, government agencies and other stakeholders.
• Assist in the preparation of annual reports, performance reports and other organisational publications.

Skills

Stakeholder engagement

Communications

Public affairs

Event coordination

Project coordination

Writing & editing

Tools

Microsoft 365

SharePoint

Job description

The NSW Tollway Ombudsman is Australia’s newest independent Ombudsman scheme. We exist to resolve disputes and share insights into systemic issues to support toll entities strengthen consumer practices. We provide a free, fair and impartial avenue for dispute resolution, working with consumers, toll entities and industry stakeholders to achieve practical outcomes and strengthen confidence in the tolling sector.

About the Role

Part-time 0.6 FTE (22.8 Hours per week with the flexibility to work over 3-4 days)
Hybrid working arrangements

As we continue to build our organisation, we are seeking a highly capable and passionate Communications and Engagement Officer to play a hands-on role in shaping our approach to communications and engagement from the ground up.

The position operates in a small and collaborative environment and requires a proactive, organised and relationship-focused professional who can manage a diverse range of communications and engagement activities.

Key responsibilities include:

Coordinate stakeholder and member engagement activities across the organisation.

Plan and deliver stakeholder events, forums, workshops and engagement activities.

Develop, edit and coordinate internal and external communications plans and materials.

Draft newsletters, stakeholder updates, website content, presentations, factsheets and other collateral.

Build and maintain productive relationships with members, toll entities, government agencies and other stakeholders.

Assist in the preparation of annual reports, performance reports and other organisational publications.

About You

You are an organised and adaptive professional who enjoys working in a dynamic environment where no two days are the same.

You bring:

Demonstrated experience in communications, stakeholder engagement, public affairs, member services, events or related roles.

Strong writing, editing and proofreading skills, with the ability to communicate complex information clearly and concisely.

Experience coordinating stakeholder engagement activities, events or consultations.

Experience supporting reports, publications and organisational communications.

Strong organisational and project coordination skills with the ability to manage multiple priorities.

Experience using Microsoft 365 applications including Word, Outlook, Excel, PowerPoint, Teams and SharePoint.

Strong relationship-building and stakeholder management capability.

Why Join Us?

Join a values-driven organisation with a clear purpose: delivering justice and fair outcomes for the communities we serve. Working in a small, collaborative team, you'll partner with senior leaders, contribute to critical establishment activities, and help create the systems, processes, and culture that will support the organisation for years to come. Your ideas and contributions will be visible, valued, and impactful.

The NSW Tollway Ombudsman is committed to fostering a workplace built on integrity, professionalism, fairness, and respect. We welcome and encourage applications from candidates with diverse backgrounds and experiences.

Questions?

Please direct all enquiries regarding this role to *****@lmhrconsulting.com.au. Enquiries submitted via other channels may not be monitored and cannot be responded to.