Communications and Engagement Manager

Anglican Community Services; Sydney; Hybrid; AUD 150,000 - 180,000; Full time

Benefits offered by this job

Flexible work

Salary packaging (tax-free)

Professional development

Retail discounts

Employee Assistance Program

Job summary

Anglican Community Services – Macquarie Park NSW is seeking a senior communications leader to drive engagement across the customer journey, from pre-development consultations to resident engagement and brand storytelling. You will shape executive and community communications and lead a dedicated team to build trust and support successful DA/SSDA outcomes.

Reporting to the General Manager, Sales and Marketing, you will collaborate across Sales, Marketing, Operations and Community teams,

Qualifications

• 8+ years of experience across communications, engagement, PR, content, or brand.
• Strong strategic communications and stakeholder influencing capability.
• Experience navigating complex or sensitive community engagement environments.
• Ideally experience supporting property, construction, DA or SSDA projects.
• Exceptional writing, facilitation, presentation, and storytelling skills.
• A measured and strategic approach with ability to build genuine relationships.
• A tertiary qualification in Communications, Marketing, PR, Journalism, or related discipline.

Responsibilities

• Lead integrated communications and engagement strategies across Seniors Communities.
• Shape internal, executive, resident, and customer communications.
• Lead engagement supporting DA and State Significant Development Application projects.
• Build strong relationships with residents, councils, community groups and key stakeholders.
• Facilitate community forums and support communications through development and construction activity.
• Lead content strategy and storytelling across digital, print, social and customer channels.
• Provide expertise across change, reputation, and crisis communication.
• Lead, coach, and develop a communications and engagement team.

Skills

Strategic communications

Stakeholder management

Content strategy

Crisis communications

Writing skills

Team leadership

Education

Tertiary qualification in Communications or related

Job description

Anglican Community Services – Macquarie Park NSW

Permanent

Hybrid

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support, and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

Your opportunity

Reporting to the General Manager, Sales and Marketing, you will lead communications and engagement across the customer journey, from pre-development consultation and community engagement through to internal communications, resident engagement, and brand storytelling. You will play an important role in building community trust, strengthening our reputation and supporting successful Development Application (DA) and State Significant Development Application (SSDA) outcomes.

Partnering across Sales, Marketing, Operations, Property Development and Community teams, you'll shape clear and compelling communications while leading and developing a dedicated communications and engagement team

With integrity and resilience, you will:

• Lead integrated communications and engagement strategies across Seniors Communities
• Shape internal, executive, resident, and customer communications
• Lead engagement supporting DA and State Significant Development Application projects
• Build strong relationships with residents, councils, community groups and key stakeholders.
• Facilitate community forums and support communications through development and construction activity
• Lead content strategy and storytelling across digital, print, social and customer channels
• Provide expertise across change, reputation, and crisis communication
• Lead, coach, and develop a communications and engagement team

What you'll bring

You are an experienced communications leader who can navigate complexity, influence diverse stakeholders, and turn complex information into communication that connects and builds trust.

What's required:

• 8+ years' experience across communications, engagement, PR, content, or brand
• Strong strategic communications and stakeholder influencing capability
• Experience navigating complex or sensitive community engagement environments
• Ideally, experience supporting property, construction, DA or SSDA projects
• Exceptional writing, facilitation, presentation, and storytelling skills
• A measured and strategic approach, combined with the ability to build genuine relationships
• A relevant tertiary qualification in Communications, Marketing, PR, Journalism, or a related discipline

What's preferred:

• Experience across property, retirement living, healthcare, aged care or community sectors will be highly regarded

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.
• Spend up to $2,650 on accommodation, meals, and entertainment also tax free with salary packaging.
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities, and cultural backgrounds.