Commercial Performance Officer

Alstom; Ipswich City; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Long term contract security

18 weeks parental leave

Purchased annual leave

Novated leasing schemes

Wellbeing support

Learning and development

Job summary

Alstom is seeking a Commercial Performance Officer based in Wulkuraka, QLD, to deliver commercial and operational outcomes under the Queensland Next Generation Rollingstock contract. You will administer General Activities, RFAs and claims, and provide performance insights to drive continuous improvement.

Reporting to the Fleet Performance and Asset Services Manager, you will coordinate reporting, stakeholder engagement and cost recovery activities while collaborating with operations, planning

Qualifications

• Excellent communication to build relationships with stakeholders.
• Ability to prepare reports and analyse information.
• Proficient with Excel and Office tools.
• Experience in commercial, contract administration or performance reporting.

Responsibilities

• Manage GA, RFA and commercial claims to maximise cost recovery and contractual compliance.
• Identify out-of-scope work opportunities and support commercial recovery initiatives.
• Prepare, track and validate claims, contract variations and supporting documentation.
• Produce accurate operational and commercial reports, dashboards and performance insights.
• Monitor performance trends, risks and opportunities to support business decision-making.
• Collaborate with operations, engineering, planning and finance teams to deliver commercial and operational outcomes.
• Coordinate customer reporting, business reviews and stakeholder communications.
• Managing action registers and ensuring timely follow-up of key deliverables.
• Drive continuous improvement initiatives that enhance processes, reporting and service delivery.
• Support customer satisfaction through strong stakeholder engagement and outcome-focused performance management.

Skills

Communication

Report prep

Excel

Contract admin

Stakeholder mgmt

Tools

Microsoft Excel

Microsoft Office

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

An exciting opportunity has become available to join our team as the Commercial Performance Officer for the Queensland Next Generation Rollingstock (QNGR) operation. Based in Wulkuraka, QLD and reporting to the Fleet Performance and Asset Services Manager, you will primarily be responsible for the delivery of commercial and operational outcomes across the QNGR contract through the administration of additional services, contract claims, performance reporting and continuous improvement activities.

In this role, you'll be at the heart of ensuring our contractual commitments are delivered while uncovering opportunities to drive commercial value. You'll coordinate General Activities (GA), Requests for Authorisation (RFA), and additional service claims, making sure work is accurately managed, reported, and recovered. Beyond the numbers, you'll build strong relationships with stakeholders, provide meaningful performance insights, and contribute to continuous improvement initiatives that enhance both customer satisfaction and business outcomes. This is a great opportunity for someone who enjoys working collaboratively, solving problems, and making a tangible impact on operational and commercial performance. We’ll look to you for:

• Managing General Activities (GA), Requests for Authorisation (RFA) and commercial claims to maximise cost recovery and contractual compliance.
• Identifying and documenting out-of-scope work opportunities and supporting commercial recovery initiatives.
• Preparing, tracking and validating claims, contract variations and supporting documentation.
• Producing accurate operational and commercial reports, dashboards and performance insights.
• Monitoring performance trends, risks and opportunities to support business decision-making.
• Collaborating with operations, engineering, planning and finance teams to deliver commercial and operational outcomes.
• Coordinating customer reporting, business reviews and stakeholder communications.
• Managing action registers and ensuring timely follow-up of key deliverables.
• Driving continuous improvement initiatives that enhance processes, reporting and service delivery.
• Supporting customer satisfaction through strong stakeholder engagement and outcome-focused performance management.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Excellent communication skills with the ability to build relationships and influence internal and external stakeholder.
• Demonstrated ability to prepare reports, analyse information and manage competing priorities.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Experience in a commercial, contract administration, service delivery, business support, performance reporting or similar role.
• Experience within rail, transport, maintenance, manufacturing, infrastructure or asset-intensive industries (Desirable).

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also enjoy:

• Long term security with a 30 year maintenance contract.
• Receiving generous parental leave – 18 weeks fully paid.
• Purchased annual leave and novated leasing schemes.
• Independent and confidential wellbeing support for you and your family.
• Our investment in your development, through award-winning learning.
• A competitive package that recognises your performance and potential.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email:***************@alstomgroup.com.

For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

Job Segment:Performance Management, Human Resources