Commercial Operations Manager

Vacheron Constantin; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Vacheron Constantin in Australia and New Zealand is seeking a Commercial Director who will report to the Brand Director, Oceania, to lead the commercial strategy and drive performance across local operations, merchandising, inventory, and retailer accounts.

You will partner with regional and global teams, optimize product assortments, manage stock and launches, and uphold premium client experience while pushing continuous improvement across the wholesale network.

Qualifications

• University degree in Business, Commerce, Marketing, Retail Management, or related discipline.
• Minimum 5 years' experience in luxury retail, wholesale, or commercial operations.
• Experience in luxury goods sectors (watch/jewellery/fashion) preferred.
• Strong commercial acumen with proven sales and operations performance.
• Advanced analytical skills; proficient in Excel, Power BI, SAP or similar systems.
• Excellent stakeholder management and relationship-building.
• Strong communication and presentation skills.
• Highly organized with attention to detail and operational rigor.
• Autonomous, proactive, results-oriented mindset.

Responsibilities

• Support Brand Director in driving annual commercial strategy and performance.
• Ensure operational excellence across local operations, merchandising, inventory, and retailer accounts.
• Link between local market and regional/global teams; align with operations strategy.
• Drive sales performance across wholesale networks through analysis and planning.
• Optimize product assortments and manage end-to-end inventory.
• Uphold premium client experience standards and drive process improvements.

Skills

Commercial acumen

Analytical skills

Stakeholder management

Communication

Organizational rigor

Autonomous/proactive mindset

Education

University degree in Business/Commerce/Marketing/ Retail Management

Tools

Excel

Power BI

SAP

Job description

Time never stands still at Vacheron Constantin. Deep pride in our heritage fuels our passion to trailblaze an even brighter future. For us, excellence is both a given and a never-ending quest. Our curiosity knows no bounds and better is always possible. For nearly 270 years, we have continuously reinvented our vision as a Maison of Belle Haute Horlogerie.

Are you passionate about Commercial Operations and Sales Management? Would you like to play a critical role in driving commercial performance and operational excellence? Reporting to the Brand Director, Oceania, the Commercial Director is responsible for Vacheron Constantin's operational excellence in Australia and New Zealand, overseeing local operations, merchandising execution, inventory management, and retailer accounts.

Be One Of Not Many

HOW WILL YOU MAKE AN IMPACT?

• Support the Brand Director in driving the annual commercial strategy and overall commercial performance for Vacheron Constantin in Australia and New Zealand.
• Ensure Vacheron Constantin's operational excellence across local operations, merchandising execution, inventory management, and retailer accounts.
• Act as the primary link between the local market and regional/global teams, ensuring strategic alignment with the Maison's operations strategy.
• Drive sales performance across wholesale networks through proactive business analysis, action planning, and identification of growth opportunities.
• Optimize product assortments and manage end-to-end inventory, including planning, stock optimization, and replenishment.
• Uphold premium client experience standards and drive continuous improvement initiatives across all operational aspects.

Commercial Strategy & Performance

• You will successfully execute the annual commercial strategy, driving sales performance and achieving commercial targets.
• You will effectively monitor key sales trends and productivity indicators to inform strategic decisions and identify growth opportunities.
• You will ensure consistent representation of Maison standards and brand equity across all points of sale within the wholesale network.

Wholesale Network Management

• You will manage and develop strong day-to-day relationships with wholesale partners.
• You will oversee network performance, including sell-in, sell-out, inventory turnover, and productivity metrics.
• You will collaborate with retailers to develop and implement successful local commercial initiatives.

Inventory & Supply Chain Optimization

• You will partner with Regional Merchandising teams to develop optimal product assortments and allocation strategies.
• You will manage end-to-end inventory, ensuring stock health, and coordinating product launches and special orders.
• You will ensure accurate inventory records and compliance with Richemont operational standards.

Operational Excellence & Business Systems

• You will prepare comprehensive sales and operational reports for the Brand Director.
• You will maintain data integrity across all Richemont and Maison systems, acting as the Local Key User for relevant business applications.
• You will support continuous process improvements and system optimization to enhance operational efficiency.

Requirements

• A university degree in Business, Commerce, Marketing, Retail Management, or a related discipline.
• A minimum of 5 years of experience within luxury retail, wholesale, commercial operations, or business management.
• Proven experience within the luxury goods, watchmaking, jewellery, fashion, or premium retail sectors.
• Strong commercial acumen with a track record of driving sales and operational performance.
• Advanced analytical skills, with strong proficiency in Excel, Power BI, SAP, or similar business systems.
• Excellent stakeholder management and relationship-building capabilities.
• Strong communication and presentation skills.
• Being highly organized with strong attention to detail and operational rigor.
• An autonomous, proactive, and results-oriented mindset.

You Are

• A strategic thinker with a passion for driving commercial success.
• A natural leader who can foster strong relationships with internal and external stakeholders.
• Detail-oriented and committed to operational excellence.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Vacheron Constantin community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Our Benefits

• Flexible Working hours & Quality Workplace
• Health & Wellness
• Socially Engaged
• Generous Holidays & Days Offered
• Company Restaurant
• Training & Learning Programs

The Hiring Process

• Step 1: Call with Talent Acquisition Team
• Step 2: Interviews with HRBP, Hiring Manager and Regional Team
• Step 3: Final Decision & background checks