Commercial Account Executive

Zendesk; Ku-ring-gai; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Zendesk is seeking a Commercial Account Executive to drive growth across WA & SA, partnering with executives to translate AI-powered CX/EX solutions into measurable ROI.

You will own the territory, build a high-velocity pipeline, and collaborate with Solution Engineers, Marketing and Customer Success to deliver value for customers. Willingness to travel to customer sites within WA/SA and operate in a hybrid environment is required.

Qualifications

• Proven track record in B2B SaaS sales, ideally mid-market or complex deals.
• Outstanding communication, negotiation and presentation skills with senior leaders.
• Genuine interest in how AI transforms CX/EX and ability to articulate ROI to non-technical audiences.

Responsibilities

• Drive growth and value by acquiring new customers and expanding partnerships in WA & SA.
• Demonstrate AI innovation by translating generative AI concepts into business ROI.
• Build relationships with VP and C‑level decision-makers in multi-stakeholder sales cycles.
• Craft and execute territory plans using data-driven insights to create a strong pipeline.
• Collaborate with Solution Engineers, Marketing and Customer Success to deliver seamless client outcomes.

Skills

B2B SaaS sales

Consultative selling

AI enthusiasm

Ownership & curiosity

Travel flexibility

Tools

Salesforce

Clari

Gong

Tableau/Looker

Job description

Job Description

At Zendesk, we’re on a mission to power exceptional service for every person on the planet. We believe that behind every customer interaction is an opportunity to make a genuine human connection.

We are accelerating our vision by building cutting‑edge, AI‑first products and we’re looking for a dynamic Commercial Account Executive to join us on this journey. If you’re passionate about B2B SaaS, excited by the frontier of AI innovation, and thrive on driving real business transformation for customers across WA & SA, we want to hear from you!

The Impact: What You’ll Actually Do
As part of our Commercial team, you won’t just be closing deals, you’ll be a trusted partner helping businesses revolutionise how they engage with their customers and employees using AI‑powered CX and EX solutions.

• Drive Growth & Value: Spearhead new customer acquisition and expand existing partnerships across the mid‑market Commercial segment in WA & SA.

• Champion AI Innovation: Help business leaders demystify Generative AI, automation, and intelligent workflows, translating complex tech into tangible ROI.

• Build Meaningful Relationships: Connect with VP and C‑level decision‑makers, navigating consultative, multi‑stakeholder sales cycles with empathy and insight.

• Master Your Territory: Craft and execute strategic territory plans, using data‑driven insights to build a strong, high‑converting pipeline.

• Collaborate to Win: Partner closely with Solution Engineers, Marketing, Customer Success, and leadership to deliver seamless outcomes for our clients.

Who You Are (Skills & Mindset)
We know that experience comes in many forms. If you bring a growth mindset, curiosity for AI, and a passion for sales, you’ll fit right in.

What You Bring:

• B2B SaaS Sales Experience: Proven track record in B2B SaaS sales (ideally mid‑market or complex deal cycles) with a history of hitting or exceeding your goals.

• Consultative Approach: Outstanding communication, negotiation, and presentation skills, you know how to ask the right questions and build trust with senior leaders.

• AI & Tech Enthusiasm: A genuine interest in how AI is transforming customer experience, with the ability to explain value clearly to non‑technical audiences.

• Ownership & Curiosity: An entrepreneurial spirit, proactive problem‑solving skills, and a desire to continuously learn and grow.

• Flexibility: Willingness to travel to customer sites within WA/SA as needed to build strong local relationships.

Bonus Points:

• Tools like Salesforce, Clari, Gong, or analytics platforms (Tableau/Looker).

• Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an email to [e-mail] with your specific accommodation request.