Command Centre TechnicianNew

Verra Mobility Corporation; City of Melbourne; Presencial; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with overtime

Training and career development

Diversity and inclusion

Descripción de la vacante

Verra Mobility Corporation in Melbourne is seeking a Command Centre Technician to support our remote road safety camera network from the South Melbourne Command Centre. The role is five days per week, 7:30am–3:30pm, with occasional on-call weekends.

You will monitor systems, diagnose issues, and coordinate with field technicians to ensure peak performance for government clients. Strong knowledge of IT networks, Microsoft Office, and ITIL certification are preferred; SQL or Python knowledge is an

Formación

• Diagnose and resolve technical issues in a high compliance environment.
• Strong knowledge of IT networks and IT service management tools.
• Familiarity with SQL or Python is an advantage.

Responsabilidades

• Provide remote support and troubleshooting for field technicians.
• Remotely monitor systems and triage incidents to maintain operations.
• Coordinate with field teams for maintenance and service requests.
• Deliver timely client communications and daily updates.
• Participate in on-call roster for after-hours support.

Conocimientos

IT networks

Microsoft Office

ITIL certification

SQL

Python

Descripción del empleo

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, processing nearly 165 million transactions each year for more than 50 tolling authorities.

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Lead with Grace, Win Together, and Own It in our every interaction with our customers and dedicated team members.

Due to significant growth, and the need to service our valued clients across the region, we are looking for a Command Centre Technician, to be based out of our South Melbourne office and servicing the greater Melbourne region.

This full time role requires working from our head office 5 days per week, 7.30am to 3.30pm and with expectations to work 1-2 days additional per month on-call onsite over the weekends once established in the role.

The role

As a Command Centre Technician, you’ll play a critical role in supporting our remote road safety camera network from our South Melbourne Command Centre. You’ll monitor secure networked systems, diagnose technical issues, analyse images and coding whilst acting as a primary support coordinating with field technicians to ensure our road safety technology (camera network) runs at peak performance. You’ll help the Victorian Operations team deliver a consistently high standard of service to our government clients.

What You’ll Do

• Provide remote support & troubleshooting guidance for our talented field technicians.
• Remotely monitor systems, using signal-led triage to proactively resolve incidents affecting operations.
• Manage service requests and incidents using Verra Mobility’s help systems.
• Coordinate and support field teams with planned and remedial maintenance.
• Conduct remote site health checks and verify image quality compliance.
• Deliver professional client communication, including daily updates.
• Participate in the on-call roster for after-hours support.

Who You Are

You are a motivated professional with proven experience of diagnosing and resolving technical issues in fast-paced, high compliance environments. You bring strong knowledge of IT networks, Microsoft Office applications, and service management systems, with ITIL certification and exposure to SQL or Python seen as an advantage. You’re confident interpreting technical datasheets, following procedures, and ensuring compliance with KPIs and SLAs.

Organised, adaptable, and customer-focused, you communicate clearly, work well with others, and take a safety-first, solutions-driven approach.

What We Offer

In return, you’ll receive a competitive salary with overtime and allowances, and ongoing training to support your professional development. At Verra Mobility, we are committed to your growth, offering continuous upskilling opportunities and career pathways in a business recognised as a leader in road safety technology.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.