Command Centre Technician New Australia_Melbour_Office

Verra Mobility Corporation; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Overtime allowances

Ongoing training

Career pathways

Job summary

Verra Mobility is seeking a Command Centre Technician in South Melbourne to monitor and support our road safety camera network from the South Melbourne Command Centre. The role involves diagnosing issues, coordinating with field technicians, and ensuring peak performance for government clients.

The ideal candidate has IT network knowledge, proficiency with Microsoft Office, and ITIL exposure; SQL/Python are advantageous.

Qualifications

• Experience diagnosing and resolving technical issues in fast-paced, high‑compliance environments.
• Strong knowledge of IT networks and Microsoft Office applications.
• ITIL certification is beneficial.
• Exposure to SQL or Python is advantageous.

Responsibilities

• Provide remote support and troubleshooting guidance for field technicians.
• Remotely monitor systems and perform triage to resolve incidents.
• Manage service requests and incidents using Verra Mobility’s systems.
• Coordinate and support field teams with maintenance activities.
• Conduct remote site health checks and verify image quality compliance.
• Deliver professional client communications with daily updates.
• Participate in the on-call roster for after-hours support.

Skills

IT networks

Microsoft Office

ITIL certification

SQL

Python

Job description

Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles whilst, via our proprietary connected systems, processing nearly 165 million transactions each year for more than 50 tolling authorities.

Verra Mobility is a vibrant and rapidly expanding company that places people at the heart of everything we do. We wholeheartedly embrace our core values: Do What’s Right, Lead with Grace, Win Together, and Own It in our every interaction with our customers and dedicated team members.

Due to significant growth, and the need to service our valued clients across the region, we are looking for a Command Centre Technician, to be based out of our South Melbourne office and servicing the greater Melbourne region.

This full time role requires working from our head office 5 days per week, 7.30am to 3.30pm and with expectations to work 1-2 days additional per month on-call onsite over the weekends once established in the role.

The role

As a Command Centre Technician, you’ll play a critical role in supporting our remote road safety camera network from our South Melbourne Command Centre. You’ll monitor secure networked systems, diagnose technical issues, analyse images and coding whilst acting as a primary support coordinating with field technicians to ensure our road safety technology (camera network) runs at peak performance. You’ll help the Victorian Operations team deliver a consistently high standard of service to our government clients.

What You’ll Do

• Provide remote support & troubleshooting guidance for our talented field technicians.
• Remotely monitor systems, using signal-led triage to proactively resolve incidents affecting operations.
• Manage service requests and incidents using Verra Mobility’s help systems.
• Coordinate and support field teams with planned and remedial maintenance.
• Conduct remote site health checks and verify image quality compliance.
• Deliver professional client communication, including daily updates.
• Participate in the on-call roster for after-hours support.

Who You Are

You are a motivated professional with proven experience of diagnosing and resolving technical issues in fast-paced, high compliance environments. You bring strong knowledge of IT networks, Microsoft Office applications, and service management systems, with ITIL certification and exposure to SQL or Python seen as an advantage. You’re confident interpreting technical datasheets, following procedures, and ensuring compliance with KPIs and SLAs.

Organised, adaptable, and customer-focused, you communicate clearly, work well with others, and take a safety-first, solutions-driven approach.

What We Offer

In return, you’ll receive a competitive salary with overtime and allowances, and ongoing training to support your professional development. At Verra Mobility, we are committed to your growth, offering continuous upskilling opportunities and career pathways in a business recognised as a leader in road safety technology.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.