Command Centre Technician – Remote Systems & Support

Verra Mobility Corporation; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Verra Mobility is seeking a Command Centre Technician based in South Melbourne to support our remote road safety camera network across the Melbourne region. You will monitor secure systems, diagnose issues, and coordinate with field technicians to keep the camera network running smoothly.

Working 5 days a week from our head office, with occasional on-call weekend coverage, you will contribute to high standards of service for government clients and gain opportunities for ongoing training and

Qualifications

• Experience diagnosing and resolving technical issues in fast-paced, high-compliance environments.
• Strong knowledge of IT networks and Microsoft Office applications.
• ITIL certification and exposure to SQL or Python is advantageous.

Responsibilities

• Provide remote support and troubleshooting guidance for field technicians.
• Remotely monitor systems and triage incidents to maintain operations.
• Manage service requests and incidents using Verra Mobility’s systems.
• Coordinate maintenance with field teams.
• Perform remote site health checks and verify image quality.
• Deliver professional client communication with daily updates.
• Participate in on-call roster for after-hours support.

Skills

IT networks

Microsoft Office

Service management

ITIL

SQL

Python

Job description

Verra Mobility is seeking a Command Centre Technician based in South Melbourne to support our remote road safety camera network across the Melbourne region. You will monitor secure systems, diagnose issues, and coordinate with field technicians to keep the camera network running smoothly.

Working 5 days a week from our head office, with occasional on-call weekend coverage, you will contribute to high standards of service for government clients and gain opportunities for ongoing training and